Lead Business Systems Analyst - Ops & Mentorship

Arrowhead Programs; United States; Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health benefits

401k plan

PTO

Job summary

Arrowhead Programs seeks a Lead Business Systems Analyst to drive operational excellence, quality governance, and team enablement across the Business Systems Analyst function.

You will coach analysts, monitor performance, promote standardized practices, and lead process improvements to strengthen delivery in Product Support and projects. The role requires collaboration with cross-functional teams and a focus on training and development.

Qualifications

• Proficiency with Jira, Microsoft Office tools, and related business systems.
• Experience with insurance and operational systems (preferred).
• Knowledge of process improvement methodologies, including continuous improvement and workflow optimization.
• Foundational AI literacy to enhance analysis, documentation, and outcomes.

Responsibilities

• Coach, mentor, and support Business Systems Analysts at all experience levels.
• Monitor key operational metrics such as time tracking, service levels, and sprint backlog health.
• Promote standardized practices and enforce quality across requirements and artifacts.
• Drive continuous process improvements and SOP adoption across the team.

Skills

Leadership

Analytical

Collaboration

AI literacy

Process improvement

Tools

Jira

Microsoft Office

Job description

Arrowhead Programs seeks a Lead Business Systems Analyst to drive operational excellence, quality governance, and team enablement across the Business Systems Analyst function.

You will coach analysts, monitor performance, promote standardized practices, and lead process improvements to strengthen delivery in Product Support and projects. The role requires collaboration with cross-functional teams and a focus on training and development.