Lead Business Systems Analyst: Mentor & Drive Operations

Brown & Brown, Inc.; United States; Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Employee stock purchase plan (ESPP)

Tuition reimbursement

Mental health and wellness resources

Paid time off and holidays

Job summary

Arrowhead Programs is seeking a Lead Business Systems Analyst in the United States to drive operational excellence and governance across the Business Systems Analyst function. The role mentors analysts, monitors performance and capacity, and leads process improvements to strengthen delivery for Product Support and projects.

The position emphasizes coaching through influence, establishing standards, and partnering with cross-functional teams to optimize workflows and adoption of best practices.

Qualifications

• Experience with Jira, MS Office and related business systems.
• Knowledge of process improvement methodologies and workflow optimization.
• Foundational AI literacy for enhancing analysis and documentation.

Responsibilities

• Coach and mentor Business Systems Analysts at all levels.
• Support onboarding and ramp-up of new teammates.
• Lead process improvement and quality governance across the team.
• Monitor key metrics (time tracking, service levels, sprint backlog).
• Promote standardized practices, tools, and SOPs across programs.
• Collaborate with Product Owners, Engineering, QA and stakeholders.

Skills

Leadership and Collaboration

Analytical thinking

Problem solving

Agile mindset

Education

CBAP / PMI-PBA / Lean Six Sigma certifications

Tools

Jira

Microsoft Office

Job description

Arrowhead Programs is seeking a Lead Business Systems Analyst in the United States to drive operational excellence and governance across the Business Systems Analyst function. The role mentors analysts, monitors performance and capacity, and leads process improvements to strengthen delivery for Product Support and projects.

The position emphasizes coaching through influence, establishing standards, and partnering with cross-functional teams to optimize workflows and adoption of best practices.