Senior Business Systems Analyst - Hybrid/Remote

Blue Cross and Blue Shield of North Carolina; Louisiana (MO); Hybrid; USD 89,000 - 143,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401k match

Tuition reimbursement

Job summary

Blue Cross and Blue Shield of North Carolina seeks a Senior Business Systems Analyst to define, evaluate, and validate requirements across complex systems. You will liaison between business and IT, develop effective technical solutions, coordinate system upgrades, testing, and large projects to minimize operational impact.

This is a Hybrid Flex role allowing remote work with periodic in-person collaboration from our Durham area operations.

Qualifications

• Bachelor's degree or advanced degree (where required).
• 5+ years of experience in related field.
• In lieu of degree, 7+ years of experience in related field.

Responsibilities

• Provide advanced technical knowledge and support in system/application and procedural issues to the business and IT.
• Review, analyze and develop solutions and applicable business processes for business systems while identifying and quantifying the business impact of those solutions to ensure quality, cost effectiveness, timeliness and customer service.
• Provide systems analysis expertise and regularly considers the business implications of the application of technology to the current business environment.
• Coordinate ongoing user support for ad hoc questions, inquiries, and service requests.
• Ensure efficiency of reporting and data tools for supported business area use and for trend analysis.
• Coordinate the development of system support processes with IT; coordinate daily to resolve production support issues, including application failures and user errors; document, track and report all system support activities.
• Work collaboratively on projects and initiatives with the business and IT to test and implement long-term solutions by eliciting and documenting business requirements and preparing appropriate functional specifications while considering technical capabilities of the system/application and ensuring an integrated approach is used.
• Act as Business Lead/Coordinator on large, complex departmental and/or some corporate projects/initiatives.
• Facilitates project including intake, scheduling of projects, implementation, post-implementation support, and review and approve technical specifications.
• Serve as point of contact for business testing activities and influence testing strategy to ensures testing will appropriately meet business requirements.
• Analyze and verify results for accuracy, relevance and completeness. Provide impact assessments and make recommendations to the business owner regarding issues, risks, etc.
• Train/coach others on appropriate testing protocol, execution and test plan creation.
• Assist IT and help identify business area impacts for hardware and software upgrades, security changes, and architectural enhancements as needed.
• Configure and maintain critical system tables and data elements across multiple system environments.
• Analyze, develop and implement configuration changes to improve system performance and user efficiency

Skills

Business Processes

ITSM

Problem Management

Requirements Analysis

Requirements Gathering

Solutions Development

Systems Analysis

Technical Development

Education

Bachelor's degree

Advanced degree

Job description

Blue Cross and Blue Shield of North Carolina seeks a Senior Business Systems Analyst to define, evaluate, and validate requirements across complex systems. You will liaison between business and IT, develop effective technical solutions, coordinate system upgrades, testing, and large projects to minimize operational impact.

This is a Hybrid Flex role allowing remote work with periodic in-person collaboration from our Durham area operations.