Senior Business Systems Analyst — Enterprise Applications

Akamai Technologies, Inc.; Helena (MT); On-site; USD 90,000 - 120,000; Full time

Job summary

Akamai is seeking a Senior Business Systems Analyst to partner with business stakeholders, developers and QA to deliver enterprise application enhancements and integrations. You will capture needs, define functional requirements, and guide solutions through the SDLC.

The role requires strong analytical skills, experience with CRM/CLM/Billing, and effective communication to drive requirements and deliverables across teams.

Qualifications

• 5+ years of experience in business systems analysis or a similar IT role.
• Functional knowledge of enterprise applications such as CRM, Contract Lifecycle Management (CLM), Billing, or other business-critical platforms.
• Understanding of the Software Development Lifecycle (SDLC) and Agile/Scrum methodologies.
• Ability to translate business needs into clear functional requirements.
• Experience working with development and QA teams to support application enhancements and integrations.
• Strong communication and stakeholder management skills.

Responsibilities

• Engaging with business stakeholders and subject matter experts to understand business objectives, identify challenges, and gather requirements.
• Analyzing business processes and translate business needs into functional requirements, user stories, use cases, acceptance criteria, and process flows.
• Working with developers and QA teams to clarify requirements, address functional questions, and support solution delivery.
• Analyzing application integrations, data flows, and dependencies to understand the impact of changes across systems.
• Driving assigned business analysis activities, proactively follow up on open questions/dependencies, and work with business/technology teams to keep deliverables progressing.
• Participating throughout the Software Development Life Cycle (SDLC), including requirements analysis, solution design, development, testing, UAT, implementation, and post-deployment support.
• Supporting functional testing, defect resolution, and validation to ensure solutions meet business requirements.

Skills

Business analysis

SDLC

Agile/Scrum

Requirements gathering

Stakeholder management

Communication

Data flows

Education

Bachelor's degree or equivalent

Tools

CRM systems

Contract Lifecycle Management (CLM)

Billing platforms

Job description

Akamai is seeking a Senior Business Systems Analyst to partner with business stakeholders, developers and QA to deliver enterprise application enhancements and integrations. You will capture needs, define functional requirements, and guide solutions through the SDLC.

The role requires strong analytical skills, experience with CRM/CLM/Billing, and effective communication to drive requirements and deliverables across teams.