Senior Business Continuity & Resilience Partner

Citizens; Westwood (MA); Hybrid; USD 95,000 - 135,000; Full time

Job summary

Citizens Bank is seeking a seasoned Business Resilience Liaison for a key line of business in Westwood, MA. You will lead BC planning, oversee BIAs, and coordinate resilience activities across units, ensuring alignment with regulatory expectations and recovery objectives.

Ideal candidates have 7+ years in business continuity, strong communication, and experience with GRC/BCP tools; Bachelor's degree and relevant certifications preferred; hybrid schedule available.

Qualifications

• 7+ years in Business Continuity Planning in a corporate program, preferably Financial Services.
• Bachelor’s degree preferred; relevant certification (ABCP/CBCP) preferred.
• Experience with Operational Resilience, Crisis & Incident Management, Disaster Recovery.
• Ability to translate business needs into resilience requirements and actions.

Responsibilities

• Develop and manage Business Continuity Plans for a line of business.
• Support impact tolerance setting, scenario testing, and mapping of critical services.
• Coordinate BIAs with business units to align with RTO/RPO.
• Provide SME guidance across business units on resilience practices.
• Organize and lead resilience testing and governance activities.
• Collaborate with technology and facilities teams to ensure recovery resources.

Skills

BCP/BCP planning

Operational resilience

Crisis & incident management

Disaster recovery

Communication (verbal & written)

Project management

Stakeholder coordination

Data analysis

Regulatory alignment

Speak business and technical language

Education

Bachelor's degree

BCP/BCM certification (ABCP, CBCP)

Tools

Archer/GRC

ServiceNow

Everbridge

Job description

Citizens Bank is seeking a seasoned Business Resilience Liaison for a key line of business in Westwood, MA. You will lead BC planning, oversee BIAs, and coordinate resilience activities across units, ensuring alignment with regulatory expectations and recovery objectives.

Ideal candidates have 7+ years in business continuity, strong communication, and experience with GRC/BCP tools; Bachelor's degree and relevant certifications preferred; hybrid schedule available.