Senior Resilience & Continuity Specialist

Citizens; Johnston (RI); Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plans

Parental leave

Flexible work arrangements

Education reimbursement

Wellness programs

Generous paid time off

Job summary

Citizens is seeking an experienced Business Resilience Liaison to manage a portfolio of business continuity plans for a line of business within Enterprise Resilience. You will act as SME, guiding cross-functional teams to ensure regulatory alignment and robust recovery capabilities.

The role requires deep expertise in operational resilience, crisis and incident management, and disaster recovery, with strong communication and project management skills.

Qualifications

• 7+ years in Business Continuity Planning for a corporate program.
• Banking knowledge is a plus.
• Solid knowledge of Operational Resilience, Crisis & Incident Management, and Disaster Recovery.
• Understanding of both business and technology resilience concepts.
• Experience with Archer/GRC, ServiceNow and Everbridge systems a plus.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Project).
• Strong verbal and written communication skills with high attention to detail.
• Strong organizational and time management skills to meet deadlines.
• Demonstrated project management skills with the ability to coordinate stakeholders and drive deliverables.
• Ability to advise business units as SME for business resilience and ask the right questions to understand needs.

Responsibilities

• Contribute to development, implementation, and enhancement of the Operational Resilience program by managing a portfolio of BCPs for a line of business.
• Strengthen the organization’s resilience framework to ensure Critical Business Services can withstand, adapt to, and recover from disruptions.
• Serve as SME for business resilience and provide guidance across business units, aligning with regulatory expectations.
• Facilitate impact tolerance setting, scenario testing, mapping of critical services, and supporting assets across units.
• Complete BIAs with in-business continuity coordinators to ensure business criticality aligns with RTO/RPO.
• Develop BCPs by understanding objectives and documenting strategies and workarounds.
• Coordinate and facilitate all BCP activities and ensure adherence to policy and compliance.
• Organize resilience testing for BCPs and CBSs per policy.
• Coordinate requirements for technology and facilities to ensure recovery resources are in place.
• Partner with teams to foster a culture of resilience and drive continuous improvement.
• Maintain documentation and evidence for audits, regulatory reviews, and governance.

Skills

Business Continuity

Operational Resilience

Crisis Management

Incident Management

Disaster Recovery

Project Management

Stakeholder Communications

Education

Bachelor’s Degree

ABCP/CBCP Certification

Tools

Archer

GRC

ServiceNow

Everbridge

Microsoft Office

Job description

Business Resilience Liaison:

The Business Resilience team (within Enterprise Resilience/Corporate Security &Resilience) is seeking an experienced resilience liaison for a specific line of business within the organization.

The Business Resilience team provides subject matter expertise (SME) and associated business continuity planning (BCP) solutions to business divisions across the Citizens Bank enterprise.

• Contributing to the development, implementation, and continuous enhancement of the Operational Resilience program by managing a portfolio of Business Continuity Plans (BCPs) for a particular line of business.
• Help to strengthen the organization’s resilience framework to ensure Critical Business Services can withstand, adapt to, and recover from disruptions.
• Serve as a point of contact and subject matter expert (SME) for business resilience, providing guidance across business units, with an understanding of business and technology resilience concepts, assuring alignment with regulatory expectations and industry best practices.
• Facilitate impact tolerance setting, scenario testing, mapping of critical business services and processes, and supporting assets across key business units.
• Complete Business Impact Analysis (BIAs) with in-business continuity coordinators and business units to ensure business criticality is documented accordingly and is in line with business Recovery Time Objective (RTO) and Recovery Point Objective (RPO).
• Develop BCPs by understanding business objectives and providing support and input into documenting key business strategies and workarounds.
• Coordinate and facilitate all appropriate business continuity planning activities (including obtaining proper sign-off) and ensure business recovery plans are adhering to Enterprise Resilience policy and compliance obligations.
• Organize Business Resilience testing for all BCPs and Critical Business Services (CBS), in line with Enterprise Resilience policy.
• Coordinate business unit requirements for technology and physical facilities to ensure appropriate resources are available and work area recovery strategies are documented to support business needs in the event of a disruption.
• Partner closely with other teams within the organization to foster a culture of resilience throughout the enterprise.
• Partner with business, technology, and risk stakeholders to enhance end-to-end resilience capabilities and drive continuous improvement.
• Maintain comprehensive documentation and evidence to support internal audits, regulatory reviews, and ongoing program governance, including metrics and reporting.

Requirements And Skills:

• 7+ years of work experience in Business Continuity Planning in support of a corporate program preferably in Financial Services.
• Commercial or Consumer Banking knowledge a plus.
• Solid knowledge of Operational Resilience, Crisis & Incident Management, and Disaster Recovery.
• An understanding of both business and technology resilience concepts.
• Experience with Archer/GRC, Service Now and Everbridge systems a plus.
• Proficiency with Microsoft office suite (Excel, Word, PowerPoint, Visio, Project).
• Strong verbal and written communication skills with high attention to detail.
• Strong organizational and time management skills to meet strict deadlines.
• Demonstrated project management skills with the ability to coordinate stakeholders and drive deliverables.
• Proven ability to analyze data and communicate both written and verbally across varying audiences.
• The ability to advise business units as subject matter expert (SME) for business resilience and ask the appropriate questions to gain full understanding of business requirements and needs.
• Ability to manage multiple competing priorities and thrive in a fast-paced and challenging team environment.

Education And Certifications:

• Bachelor’s Degree preferred
• Has or working towards a relevant recognized certification in Business Continuity (i.e. ABCP, CBCP) preferred

Hours & Work Schedule:

Hours per Week: 40

Work Schedule: Monday through Friday, 4 days in office, one day remote.

Location: Westwood MA, or Johnston RI.

Pay Transparency

The salary range for this position is $95,000 - $135,000 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience.

Benefits

Comprehensive benefits include medical, dental, and vision coverage, retirement plans, parental leave, flexible work arrangements, education reimbursement, wellness programs, and generous paid time off exceeding local requirements.

https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth