Assistant Director, Business Resilience & Continuity

Customers Bank; New York (NY); Vor Ort; USD 100.000 - 150.000; Vollzeit

Zusammenfassung

Customers Bank is seeking a Business Continuity & Resilience professional to help safeguard operations and keep critical services running during disruptions. You will coordinate risk assessments, plan development, and exercises, partnering with IT and business units to ensure effective recovery strategies.

The role emphasizes collaboration with leadership, rigorous testing, and ongoing education to strengthen the bank’s emergency response and continuity capabilities across all lines of business.

Qualifikationen

• Bachelor’s degree in computer science or related field.
• 3+ years of operational business resilience, continuity, or crisis management experience in financial services.
• Ability to work with business unit leaders and senior management to implement changes in procedures.
• Experience with disaster recovery, business continuity planning, IT and operations best practices.
• Familiarity with ISO-27001 or SOC 2 Type II attestations is a plus.

Aufgaben

• Support the bank’s business continuity program, updating and improving the framework; stay current on industry best practices.
• Identify components for continuity plans, conduct risk analyses, document critical functions, and define RTO/RPO targets.
• Execute continuity strategies to recover critical operations after a disruption.
• Assist Emergency Management and incident response activities throughout crises.
• Create, maintain, and validate Business Continuity Plans across the organization.
• Develop procedures for continuity, disaster recovery, and emergency protocols; educate stakeholders.
• Support training, testing, and exercises of plans; build staff knowledge and confidence.
• Coordinate with key partners to keep plans up to date and accessible to leadership.
• Attend professional meetings to stay current on new developments and technologies.
• Assist in table-top exercises and crisis simulations to test plan functionality.

Kenntnisse

Business continuity

Risk assessment

Disaster recovery

Project management

Communication

Stakeholder collaboration

ISO-27001 / SOC 2

Ausbildung

Bachelor’s degree in computer science

Jobbeschreibung

Customers Bank is seeking a Business Continuity & Resilience professional to help safeguard operations and keep critical services running during disruptions. You will coordinate risk assessments, plan development, and exercises, partnering with IT and business units to ensure effective recovery strategies.

The role emphasizes collaboration with leadership, rigorous testing, and ongoing education to strengthen the bank’s emergency response and continuity capabilities across all lines of business.