Senior Business Resilience & Continuity Lead (Hybrid)

Citizens; Irving (TX); Hybride; USD 95 000 - 135 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Parental leave

Résumé du poste

Citizens is seeking a Business Resilience Liaison to lead a line-of-business continuity program. You will develop BCPs, tests, and BIAs, balancing business and tech resilience while coordinating with multiple units.

The role requires 7+ years in BCM, strong communication, and experience with Archer/SME functions. Hybrid schedule in US locations may apply, with a focus on regulatory readiness and enterprise resilience.

Qualifications

• 7+ years of work experience in Business Continuity Planning in support of a corporate program preferably in Financial Services.
• Commercial or Consumer Banking knowledge a plus.
• Solid knowledge of Operational Resilience, Crisis & Incident Management, and Disaster Recovery.
• Understanding of both business and technology resilience concepts.
• Experience with Archer/GRC, Service Now and Everbridge systems a plus.
• Proficiency with Microsoft Office suite (Excel, Word, PowerPoint, Visio, Project).
• Strong verbal and written communication skills with high attention to detail.
• Demonstrated project management skills with the ability to coordinate stakeholders and drive deliverables.

Responsabilités

• Contribute to the development, implementation, and continuous enhancement of the Operational Resilience program by managing a portfolio of BCPs for a particular line of business.
• Help strengthen the organization’s resilience framework to ensure Critical Business Services can withstand, adapt to, and recover from disruptions.
• Serve as a point of contact and SME for business resilience, providing guidance across business units, with understanding of business and technology resilience concepts.
• Facilitate impact tolerance setting, scenario testing, mapping of critical business services and processes, and supporting assets across key business units.
• Complete BIAs with in-business continuity coordinators and business units to ensure business criticality aligns with RTO and RPO.
• Develop BCPs by understanding business objectives and documenting key strategies and workarounds.
• Coordinate and facilitate all appropriate BC planning activities and ensure plans adhere to policy and compliance obligations.
• Organize Business Resilience testing for all BCPs and CBS, in line with policy.
• Coordinate requirements for technology and facilities to ensure resources and recovery strategies are documented.
• Partner with other teams to foster a culture of resilience and drive continuous improvement.
• Maintain documentation and evidence for audits, regulatory reviews, and governance.

Connaissances

Business Continuity

Crisis & Incident Mgmt

Disaster Recovery

Regulatory alignment

Communication skills

Project management

Data analysis

SME for resilience

Formation

Bachelor's Degree

ABCp/CBCP certification

Outils

Archer

GRC

ServiceNow

Everbridge

Microsoft Office

Description du poste

Citizens is seeking a Business Resilience Liaison to lead a line-of-business continuity program. You will develop BCPs, tests, and BIAs, balancing business and tech resilience while coordinating with multiple units.

The role requires 7+ years in BCM, strong communication, and experience with Archer/SME functions. Hybrid schedule in US locations may apply, with a focus on regulatory readiness and enterprise resilience.