Senior Business Analyst — Retail Ops & Process Improvement

PNC Financial Services Group, Inc.; Birmingham (AL); Vor Ort; USD 53.000 - 105.000; Vollzeit

Benefits dieser Stelle

Medical coverage (HSA)

Dental and vision

Life insurance

Disability protection

401(k) with match

Educational assistance

Wellness program

Paid time off

Zusammenfassung

PNC Financial Services Group, Inc. is seeking a Senior Business Analyst in Retail Bank Operations. This in-office role will be based in a preferred US location and may require off-shift night and weekend support.

The position emphasizes gathering business requirements, process improvement, and stakeholder collaboration to support the branch network and investor operations. Responsibilities include research, analysis, and reporting to drive efficiency, compliance and customer-focused outcomes.

Qualifikationen

• University/college degree required with 2+ years experience.
• Experience in business analysis and project management.
• Knowledge of data analytics and reporting tools.

Aufgaben

• Directs in the research, discovery, collection and interpretation of business requirements, and participates in the development and review of processes and procedures, workflow analytics, and reporting.
• Provides consultation to clients on business designs, problem solving and business analysis to support project management. Develops and maintains of all applicable policy and procedure documentation.
• Independently obtains and identifies the business requirements needed to carry out and improve applicable business processes. Provides expertise and problem-solving for clients and technology teams throughout the business analysis process.
• Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs.

Kenntnisse

Business Needs

Business Processes

Data Analytics

Decision Making

Management Reporting

Prioritization

Waterfall Model

Ausbildung

Bachelors

Jobbeschreibung

PNC Financial Services Group, Inc. is seeking a Senior Business Analyst in Retail Bank Operations. This in-office role will be based in a preferred US location and may require off-shift night and weekend support.

The position emphasizes gathering business requirements, process improvement, and stakeholder collaboration to support the branch network and investor operations. Responsibilities include research, analysis, and reporting to drive efficiency, compliance and customer-focused outcomes.