Senior Business Analyst - Banking Ops & Process Improvement

Fairygodboss; Strongsville (OH); On-site; USD 53,000 - 105,000; Full time

Benefits offered by this job

Medical coverage

Dental & vision coverage

Life insurance

Disability protection

401(k) with match

Education assistance

Wellness program

Job summary

PNC is seeking a Senior Business Analyst to support the Retail Bank Operations group. Based in an in-office location, you will analyze processes, gather requirements, and partner with stakeholders to drive improvements that enhance efficiency and customer experience.

The role emphasizes collaboration with business and technology teams, Agile experience, and the ability to manage multiple priorities while delivering high-quality solutions under tight deadlines.

Qualifications

• Directs in the research, discovery, collection and interpretation of business requirements, and participates in the development and review of processes and procedures, workflow analytics, and reporting.
• Provides consultation to clients on business designs, problem solving and business analysis to support project management.
• Independently obtains and identifies the business requirements needed to carry out and improve applicable business processes.
• Translates business needs and processes by partnering with applicable experts and stakeholders to determine needs and articulate requirements.

Responsibilities

• Analyze business processes, workflows, and operational challenges to identify opportunities for improvement.
• Partner with stakeholders to gather, document, and validate business requirements.
• Facilitate communication across business and technology teams to ensure successful delivery of initiatives.
• Support project planning, implementation, testing, and post-production activities.
• Monitor and evaluate business solutions to ensure alignment with organizational objectives.
• Manage multiple priorities while meeting project deadlines and business commitments.
• Work independently and take ownership of assigned projects and deliverables.

Skills

Analytical Thinking

Requirements Analysis

Process Modeling

Project Management

Communication

Business Needs

Data Analytics

Decision Making

Management Reporting

Prioritization

Waterfall Model

Education

Bachelor's degree

Tools

Jira

Edge Sales and Service

Service Browser

CRISS

Job description

PNC is seeking a Senior Business Analyst to support the Retail Bank Operations group. Based in an in-office location, you will analyze processes, gather requirements, and partner with stakeholders to drive improvements that enhance efficiency and customer experience.

The role emphasizes collaboration with business and technology teams, Agile experience, and the ability to manage multiple priorities while delivering high-quality solutions under tight deadlines.