Senior Business Analyst, Retail Operations (In-Office)

Fairygodboss; Wilmington (DE); On-site; USD 53,000 - 105,000; Full time

Benefits offered by this job

Medical/prescription drug coverage (in

401(k) with PNC match

Pension and stock purchase plans

Job summary

PNC's Retail Bank Operations seeks a Senior Business Analyst to analyze processes, gather requirements, and drive improvements. Based in an in‑office location, you will partner with business and technology teams to deliver solutions that enhance efficiency and customer experience.

This role supports Lending Solutions and Mortgage Investor Operations, with opportunities to influence multiple lines of business.

Qualifications

• Bachelor's degree in a relevant field.
• Experience in Business Analysis preferred.
• Experience working in Agile environments.

Responsibilities

• Analyze business processes, workflows, and operational challenges to identify opportunities for improvement.
• Gather, document, and validate business requirements with stakeholders.
• Facilitate communication across business and technology teams to ensure delivery.
• Support project planning, testing, and post-production activities.
• Monitor and evaluate solutions for alignment with objectives.
• Manage multiple priorities and meet deadlines.
• Work independently and take ownership of projects.

Skills

Business Needs

Business Processes

Data Analytics

Decision Making

Management Reporting

Prioritization

Waterfall Model

Education

Bachelor's degree

Tools

Jira

Edge Sales and Service

Service Browser

CRISS

Job description

PNC's Retail Bank Operations seeks a Senior Business Analyst to analyze processes, gather requirements, and drive improvements. Based in an in‑office location, you will partner with business and technology teams to deliver solutions that enhance efficiency and customer experience.

This role supports Lending Solutions and Mortgage Investor Operations, with opportunities to influence multiple lines of business.