Senior BA – Retail Ops and Process Improvement

Fairygodboss; Cleveland (OH); On-site; USD 63,000 - 105,000; Full time

Job summary

PNC is seeking a Senior Business Analyst for Retail Bank Operations to analyze processes, gather requirements, and partner with technology teams. This in-office role supports the Retail Lending Solutions and Mortgage Investor Operations group, with a focus on delivering efficient, customer-centric solutions.

Responsibilities include facilitating communication across stakeholders, driving process improvements, and managing multiple priorities in a fast-paced environment.

Qualifications

• 2+ years of relevant professional experience as a Business Analyst.
• Experience working in Agile environments.
• Familiarity with Jira and related tools.
• Strong communication and collaboration across teams.

Responsibilities

• Analyze business processes, workflows, and operational challenges to identify improvements.
• Gather, document, and validate business requirements with stakeholders.
• Coordinate between business partners and technology teams for timely delivery.
• Support planning, testing, and post-production activities.
• Monitor solutions to ensure alignment with objectives.
• Manage multiple priorities and meet deadlines.
• Work independently on assigned projects.

Skills

Business Analyst experience

Agile environments

Jira familiarity

Cross-functional collaboration

Education

Bachelor's degree

Tools

Jira

Edge Sales and Service

Service Browser

CRISS

Job description

PNC is seeking a Senior Business Analyst for Retail Bank Operations to analyze processes, gather requirements, and partner with technology teams. This in-office role supports the Retail Lending Solutions and Mortgage Investor Operations group, with a focus on delivering efficient, customer-centric solutions.

Responsibilities include facilitating communication across stakeholders, driving process improvements, and managing multiple priorities in a fast-paced environment.