Senior Business Analyst, Retail Banking Operations

PNC Financial Services Group, Inc.; Pittsburgh (Allegheny County); Hybrid; USD 53,000 - 105,000; Full time

Benefits offered by this job

Health coverage

401(k) with match

Pension and stock plans

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Senior Business Analyst in Retail Bank Operations to lead requirements gathering, analytics and process improvement across branch and ATM operations.

This role emphasizes translating business needs into actionable solutions and collaborating with teams to drive efficiency. The position requires a Bachelor’s degree and 2+ years of relevant experience, with in-office work in Pittsburgh, PA or Cleveland, OH.

Qualifications

• Bachelor's degree required.
• 2+ years of relevant experience in business analysis or operations.
• Experience with process improvement and analytics.

Responsibilities

• Directs research, discovery, collection and interpretation of business requirements.
• Translates needs and communicates with stakeholders and technology teams.
• Supports project management with process modeling and documentation.

Skills

Business Needs

Data Analytics

Decision Making

Management Reporting

Prioritization

Waterfall Model

Education

Bachelors

Job description

PNC Financial Services Group, Inc. is seeking a Senior Business Analyst in Retail Bank Operations to lead requirements gathering, analytics and process improvement across branch and ATM operations.

This role emphasizes translating business needs into actionable solutions and collaborating with teams to drive efficiency. The position requires a Bachelor’s degree and 2+ years of relevant experience, with in-office work in Pittsburgh, PA or Cleveland, OH.