Business Analysis Advisor - Retail Bank Operations

PNC; Pittsburgh (Allegheny County); On-site; USD 90,000 - 120,000; Full time

Job summary

PNC is seeking a Business Analysis Advisor within its Retail Bank Operations, to support reconciliation of payment products and ensure accurate business requirements across cross-functional teams. Based in Pittsburgh, PA or Cleveland, OH, the role emphasizes analytical problem-solving, detailed risk awareness, and collaboration with internal and external partners.

The ideal candidate will have experience with GL processes and Agile practices, and proficient Excel skills to support reporting and

Qualifications

• Directs the research, discovery, collection and interpretation of business requirements. Participates in the development and review of complex processes and procedures, workflow analytics and reporting.
• Consults and recommends the frameworks, methodologies and processes involved in business requirements traceability for business analysis teams. Mentors, leads, and coaches other associates to transfer knowledge.

Responsibilities

• Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs.
• Leads multiple business analysis project management processes through planning, quality assurance and effectiveness assessment.

Skills

Business Needs

Business Processes

Data Analytics

Decision Making

Management Reporting

Prioritization

Waterfall Model

Analytical Thinking

Business Assessment

Tools

Excel

Job description

Position Overview

The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions.

R231407

Job Profile

Position Overview

The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions.

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Analysis Advisor, you will be within the Retail Bank Operations organization, supporting the Bank Operations Business Information Management team. You will be based in either Pittsburgh, PA or Cleveland, OH.

As a Business Analysis Advisor, you will be responsible for supporting reconciliation of various payment products within Bank Operations. Preferred skills include organization and the ability to prioritize tasks and meet daily deadlines for multiple projects. This is a collaborative role with various internal and external service partners, with a focus on business requirement accuracy and completeness.

The Ideal Candidate Will Be Able To

• Demonstrate strong attention to detail, work effectively with minimal supervision, and lead meetings, discussions, and working sessions.
• Apply strong analytical and problem-solving skills, with the ability to understand and translate abstract concepts into actionable processes and solutions.
• Leverage experience working with General Ledger (GL) processes, preferred but not required.
• Utilize Agile methodologies and practices, preferred but not required.
• Employ Microsoft Excel skills to support analysis and reporting, preferred but not required.
• Exhibit strong risk awareness

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Directs the research, discovery, collection and interpretation of business requirements. Participates in the development and review of complex processes and procedures, workflow analytics and reporting. May provide senior level consultation and communicates with clients and technology teams on business designs, problem solving and business analysis to support project goals and objectives.
• Consults and recommends the frameworks, methodologies and processes involved in business requirements traceability for business analysis teams. Independently mentors, leads, and coaches other associates to affect knowledge transfer. Oversees the development and maintenance of all applicable policy and procedure documentation.
• Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs. May communicate with senior level stakeholders and technology teams on complex business requirements.
• Leads multiple business analysis project management processes through planning, quality assurance and effectiveness assessment. Provides direction for the successful deployment of projects. Drives the development, analysis and distribution of complex reporting.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Business Needs, Business Processes, Data Analytics, Decision Making, Management Reporting, Prioritization, Waterfall Model

Competencies

Analytical Thinking, Business Assessment,