Senior Business Analyst - Retail Ops (In-Office)

Fairygodboss; Denver (CO); On-site; USD 53,000 - 105,000; Full time

Job summary

PNC is seeking a Senior Business Analyst to support Retail Bank Operations. Based in a preferred Colorado location, you will analyze processes, document requirements, and collaborate with business and technology teams to implement improvements.

The role emphasizes in-office work, cross-functional coordination, and ongoing process optimization. Responsibilities include planning, testing, and post-production support, with focus on delivering customer-focused solutions and maintaining operational

Qualifications

• Bachelor's degree or equivalent in a related field.
• 2+ years of professional experience in business analysis.
• Experience working in Agile environments.

Responsibilities

• Directs in the research, discovery, collection and interpretation of business requirements, and participates in the development and review of processes and procedures, workflow analytics, and reporting.
• Provides consultation to clients on business designs, problem solving and business analysis to support project management.
• Independently obtains and identifies the business requirements needed to carry out and improve applicable business processes.
• Translates business needs by partnering with applicable experts and stakeholders to determine needs and communicate them to the team.

Education

Bachelor's degree

Tools

Jira

Edge Sales and Service

Service Browser

CRISS

Job description

PNC is seeking a Senior Business Analyst to support Retail Bank Operations. Based in a preferred Colorado location, you will analyze processes, document requirements, and collaborate with business and technology teams to implement improvements.

The role emphasizes in-office work, cross-functional coordination, and ongoing process optimization. Responsibilities include planning, testing, and post-production support, with focus on delivering customer-focused solutions and maintaining operational