Senior Business Analyst, Payment Ops — Automate & Optimize

Western Alliance Bank; Las Vegas (NV); On-site; USD 88,000 - 109,000; Full time

Job summary

Western Alliance Bank is seeking a Senior Business Analyst for Payment Operations to collaborate across the organization and lead analysis of complex business challenges for assigned lines. You will drive operational efficiency, optimize workflows, and provide high-level analytical insights to support data-driven decisions.

You will partner with stakeholders to define requirements, document processes, identify automation opportunities, and manage complex reports and KPI analysis.

Qualifications

• 6+ years of related experience in Business Analysis, Project Management, and Technology Delivery.
• High school diploma required; Bachelor's degree in related field preferred.
• Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate to advanced experience with data analysis and research with the ability to identify and elevate cases or inquiries to mitigate bank risks.
• Intermediate to advanced skills in MS Office Suite, Visio and Sharepoint.
• Intermediate to advanced experience with banking applications and systems preferred.
• Knowledge of Agile, Waterfall, EPMO, and ECM governance frameworks and methodologies.
• Experience supporting enterprise technology and process transformation initiatives.
• Project Management Professional (PMP) certification and/or Certified Scrum Master (CSM) desired.
• Intermediate speaking and writing communication skills.

Responsibilities

• Partner with stakeholders to define business requirements, assess impacts, and prioritize initiatives.
• Lead requirements gathering, process analysis for business and technology initiatives by translating business needs into project charters and BRDs.
• Lead efforts to document evaluate and enhance business processes and procedures.
• Identify opportunities for automation and efficiency improvements.
• Partner with stakeholders to identify opportunities for operational improvement, automation, and digital transformation.
• Design and manage complex reports, synthesize large datasets, develop actionable insights for executive decision-making and KPI tracking.
• Oversee change management initiatives with communication plans for smooth adoption of changes.
• Act as liaison between business units, technology teams, project teams, sponsors, and leadership to drive alignment.
• Lead medium/large project stakeholder meetings and maintain alignment across teams.

Skills

Business Analysis

Project Management

Data Analysis

Stakeholder Management

MS Office

Visio

SharePoint

Banking Systems

Agile & Waterfall

PMP/CSM

Education

Bachelor’s degree or higher

High School Diploma

Tools

Banking Applications

ECM

Job description

Western Alliance Bank is seeking a Senior Business Analyst for Payment Operations to collaborate across the organization and lead analysis of complex business challenges for assigned lines. You will drive operational efficiency, optimize workflows, and provide high-level analytical insights to support data-driven decisions.

You will partner with stakeholders to define requirements, document processes, identify automation opportunities, and manage complex reports and KPI analysis.