Senior Business Analyst: Banking Ops & Process Improvement

Fairygodboss; Kalamazoo (MI); On-site; USD 53,000 - 105,000; Full time

Benefits offered by this job

Medical coverage

401(k) with company match

Paid time off

Job summary

PNC is seeking a Senior Business Analyst to join Retail Bank Operations in-office. Based in a preferred location, you will analyze processes, document requirements, and partner with tech teams to drive efficient solutions.

You will support loan mitigation, investor operations, and process improvements, ensuring alignment with business goals while coordinating across stakeholders and projects.

Qualifications

• Roles at this level typically require a university/college degree, with 2+ years of relevant professional experience.
• Experience in Agile environments is preferred.
• Proficient with Jira and related tools.

Responsibilities

• Analyze business processes, workflows, and operational challenges to identify opportunities for improvement.
• Partner with stakeholders to gather, document, and validate business requirements.
• Facilitate communication across business and technology teams to ensure successful delivery of initiatives.
• Support project planning, implementation, testing, and post-production activities.
• Monitor and evaluate business solutions to ensure alignment with organizational objectives.
• Manage multiple priorities while meeting project deadlines and business commitments.
• Work independently and take ownership of assigned projects and deliverables.

Skills

Business Analysis

Requirements Gathering

Agile

Stakeholder Collaboration

Process Improvement

Education

Bachelor's degree

Tools

Jira

Edge Sales and Service

Service Browser

CRISS

Job description

PNC is seeking a Senior Business Analyst to join Retail Bank Operations in-office. Based in a preferred location, you will analyze processes, document requirements, and partner with tech teams to drive efficient solutions.

You will support loan mitigation, investor operations, and process improvements, ensuring alignment with business goals while coordinating across stakeholders and projects.