Senior Operations Analyst: Process Optimization & Risk

PNC Financial Services Group, Inc.; Pennsylvania; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical/prescription coverage with HSA

Dental and vision options

401(k) with company match

Pension and stock purchase plans

Paid holidays and vacation

Job summary

PNC Financial Services Group, Inc. is seeking a Senior Operations Analyst in Wealth Management to execute complex transactions and drive process improvements. Based in Cleveland, OH or Pittsburgh, PA, you will partner across service teams to ensure accuracy, compliance, and timely processing of activities.

You will contribute to training, onboarding, and risk mitigation while supporting various products and services in a fast-paced, in-office environment.

Qualifications

• 3+ years experience in a role with routine and complex transactions/processes
• Associates degree or equivalent
• No required certifications or licenses mentioned

Responsibilities

• Execute routine and complex transactions and processes of varying risk and value per policies and procedures
• Identify and address exceptions and escalate when needed
• Partner with internal service partners to route calls, documents or actions to complete transactions
• Interact with internal/external customers to complete transactions
• Review and ensure documentation and materials are complete and compliant
• Possibly participate in risk mitigation activities and process improvement initiatives
• Assist in training and onboarding of new hires
• Support reviews of transactions to verify accuracy and conformance to SLAs and policies

Skills

Accountability

Customer Solutions

Ensure Compliance

Personal Initiative

Process Improvements

Results‑Oriented

Risk Mitigation Strategies

Standard Operating Procedures

Accuracy and Attention to Detail

Effective Communications

Managing Multiple Priorities

Operational Functions

Problem Solving

Process Management

Products and Services

Standard Operating Procedures

Education

Associates

Job description

PNC Financial Services Group, Inc. is seeking a Senior Operations Analyst in Wealth Management to execute complex transactions and drive process improvements. Based in Cleveland, OH or Pittsburgh, PA, you will partner across service teams to ensure accuracy, compliance, and timely processing of activities.

You will contribute to training, onboarding, and risk mitigation while supporting various products and services in a fast-paced, in-office environment.