Senior Business Analyst - Retail Ops & Process Improvement

PNC Financial Services Group, Inc.; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 53,000 - 105,000; Full time

Job summary

PNC Financial Services Group, Inc. in Pittsburgh seeks a Senior Business Analyst for Retail Bank Operations to analyze processes, capture requirements and drive improvements across branches and operations.

The role collaborates with business partners and technology teams to deliver solutions that enhance efficiency and customer experience, supports planning, testing, and post-production activities, and helps ensure alignment with strategic objectives.

Qualifications

• University degree required; 2+ years of relevant professional experience.
• Proven ability to analyze business processes and document requirements.
• Experience in Agile environments preferred.
• Strong communication and stakeholder management.
• Familiarity with risk and compliance considerations.

Responsibilities

• Analyze business processes and identify opportunities for improvement.
• Gather, document, and validate business requirements with stakeholders.
• Facilitate communication between business and technology teams.
• Support project planning, testing, and post-production activities.
• Monitor solutions to ensure alignment with objectives.
• Manage multiple priorities and meet deadlines.
• Work independently on assigned projects.

Skills

Business Needs

Business Processes

Data Analytics

Decision Making

Management Reporting

Prioritization

Waterfall Model

Analytical Thinking

Communication

Project Management

Requirements Analysis

Software Product Knowledge

Education

Bachelor's degree

Tools

Jira

Edge Sales

Service Browser

CRISS

Job description

PNC Financial Services Group, Inc. in Pittsburgh seeks a Senior Business Analyst for Retail Bank Operations to analyze processes, capture requirements and drive improvements across branches and operations.

The role collaborates with business partners and technology teams to deliver solutions that enhance efficiency and customer experience, supports planning, testing, and post-production activities, and helps ensure alignment with strategic objectives.