Senior Business Analyst

ISOFT; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

ISOFT is seeking a Senior Business Analyst (Contract-to-Hire) to support shipment tracking and visibility initiatives remotely in the United States. The role partners with cross-functional teams to deliver enhancements, align product roadmaps, and ensure data flow quality across TMS/WMS and carrier integrations.

Ideal candidates have 5+ years of BA experience, strong analytical skills, and proficiency with Jira, Visio, and MS Office.

Qualifications

• 5 years of Business Analysis experience.
• 3--5 years of experience in Agile environments with user story and acceptance criteria development.
• Strong analytical and project management skills.
• Excellent communication skills with the ability to work across business and IT teams.
• Proficiency with Microsoft Word, Excel, PowerPoint, Visio, Project, Jira and Outlook.
• Ability to work independently with minimal supervision.

Responsibilities

• Serve as a subject matter expert for Shipment Tracking and visibility solutions.
• Lead requirements, process analysis, and enhancement efforts for visibility initiatives.
• Partner with transportation and logistics teams to improve tracking accuracy and reporting.
• Collaborate with vendors to identify issues and support integration improvements.
• Analyze upstream and downstream system impacts within visibility, TMS, WMS, and carrier integrations.
• Lead Agile ceremonies including sprint planning, backlog refinement, standups, demos, and retrospectives.
• Prepare and maintain clear, structured user stories and acceptance criteria.
• Coordinate and lead UAT for Shipment Tracking and related deliverables.
• Support functional testing and production deployments as required.

Skills

Business Analysis

Agile

Requirements documentation

Stakeholder communication

User stories

Education

Bachelor's degree or related field

Tools

Jira

Visio

Microsoft Project

Excel

PowerPoint

Outlook

Job description

Role: Senior Business Analyst (Contract-to-Hire)

Location: Remote

The Senior Business Analyst (Sr. BA) will support and advance strategic initiatives focused on Shipment Tracking , Project44, and other transportation platforms. This role plays a central part in enhancing shipment visibility, real-time tracking capabilities, and operational insights across transportation and distribution networks. The Sr. BA will collaborate with transportation, supply chain, data, and IT teams to drive solution enhancements, optimize data flow and tracking accuracy, and influence product roadmaps that support visibility modernization efforts.

Key Responsibilities:

• Serve as a subject matter expert for Shipment Tracking ,Project44, and supply chain visibility solutions.

• Lead requirements, process analysis, and enhancement efforts for Shipment Tracking and Visibility initiatives.

• Partner with transportation and logistics teams to improve shipment tracking accuracy, milestone visibility, alerting, and reporting.

• Work closely with visibility vendors (e.g., Project 44) to identify issues, assess new features, support integration improvements, and manage solution enhancements.

• Analyze upstream and downstream system impacts within visibility, TMS(transportation management systems, WMS(Warehouse Management Systems), and carrier integrations ( ODFL, Penske, FedEx, any new Fleet provider integrations).

• Lead Agile ceremonies including sprint planning, backlog refinement, standups, demos, and retrospectives.

• Drive capacity planning and capacity prediction to ensure realistic sprint commitments.

• Facilitate alignment among Product Owners, developers, and testers to ensure Shipment Tracking and visibility initiatives progress predictably.

• Prepare and maintain clear, structured user stories and acceptance criteria that support visibility platform enhancements.

• Execute comprehensive business analysis processes, including requirements elicitation and documentation.

• Coordinate and lead UAT for Shipment Tracking, and other visibility-related deliverables.

• Support functional testing as required for visibility and shipment tracking enhancements.

• Support production deployments, release activities, and post-deployment validation as needed.

• Serve as liaison across IT, business stakeholders, and external partners.

Required Qualifications & Skills:

• 5 years of Business Analysis experience.

• 3--5 years of experience in Agile environments with user story and acceptance criteria development.

• Strong analytical and project management skills.

• Excellent communication skills with the ability to work across business and IT teams.

• Proficiency with Microsoft Word, Excel, PowerPoint, Visio, Project, Jira and Outlook.

• Ability to work independently with minimal supervision.

Preferred Skills:

• Experience Transportation, Logistics, Project44, or other shipment visibility tools.

• Understanding of real-time tracking, carrier integrations, milestone events, shipment exceptions, and visibility analytics.

Education:

• Bachelor's degree in Computer Science, Business, Information Systems, or related field (preferred).

Contract Details:

This is a contract-to-hire role. The initial contract duration is expected to be 6--12 months, with potential conversion to a full-time position based on performance and business needs.

Isoft does not provide sponsorship for this opening. Candidates must now and in the future be legally eligible to work in the US for any employer