Senior BSS Engineering & Product Leader

Vonage; Atlanta (GA); On-site; USD 240,000 - 318,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k)

Ericsson Care Line

DTO/PTO

Volunteer Time (VTO)

Additional benefits discussed

Job summary

Vonage is seeking a Senior Director to own the engineering and product direction of the BSS platform globally. You will shape strategy, lead delivery, and build a team to run and evolve a scalable, compliant revenue engine across CPaaS and UCaaS offerings.

You will drive the quote-to-cash lifecycle, define monetization strategies, and enforce strong API governance and developer experience. This is a high-impact, executive-level role rooted in a cloud-centric telecom stack.

Qualifications

• Senior BSS engineering and product leadership in telecoms, CPaaS, UCaaS, or enterprise SaaS.
• Deep expertise across the BSS stack: order management, billing, rating, CPQ, provisioning, and revenue management.
• Hands-on experience with platforms such as Salesforce, Zuora, Amdocs, Oracle Communications, CSGi, NetCracker, or Optiva.
• Strong grasp of end-to-end quote-to-cash and usage-based monetization models.

Responsibilities

• Own architecture, delivery, and platform performance across billing, rating, provisioning, ordering, and revenue management.
• Set engineering standards for integration, release management, test automation, observability, and technical debt.
• Ensure platforms are scalable, secure, compliant, and built for a multi-product, multi-region model.
• Define and drive the BSS product strategy, translating commercial, finance, regulatory, and customer needs into a prioritized roadmap.
• Cover the full quote-to-cash and order-to-cash lifecycle - CPQ, order management, provisioning, billing, collections, and revenue recognition.
• Evolve usage-based and hybrid monetization capabilities: mediation of CDRs and API events, real-time charging, prepaid/postpaid, wallets, and commit-plus-overage plans.
• Embed reconciliation controls, billing accuracy SLAs, and fraud/abuse prevention to protect revenue.
• Ensure readiness across SOX, PCI-DSS, GDPR, telecom tax regimes, and audit requirements.
• Lead the BSS capabilities underpinning Vonage's CPaaS and UCaaS developer experience.
• Own API metering, rate limiting, quotas, and multi-tenant isolation that feed directly into billing.
• Champion design-first API standards (OpenAPI), versioning policy, and self-service tooling.
• Lead a globally distributed team of engineering managers, product owners, architects, and delivery specialists.
• Run a clear operating cadence across planning, governance, platform health, and stakeholder prioritization.
• Grow organizational capability through hiring, succession planning, and AI-enabled ways of working.

Skills

Senior leadership

BSS domain knowledge

API governance

Distributed teams

AI-driven tooling

Tools

Salesforce

Zuora

Amdocs

Oracle Communications

CSGi

NetCracker

Optiva

Job description

Vonage is seeking a Senior Director to own the engineering and product direction of the BSS platform globally. You will shape strategy, lead delivery, and build a team to run and evolve a scalable, compliant revenue engine across CPaaS and UCaaS offerings.

You will drive the quote-to-cash lifecycle, define monetization strategies, and enforce strong API governance and developer experience. This is a high-impact, executive-level role rooted in a cloud-centric telecom stack.