Global BSS Platform Director — Billing, Revenue & APIs

Vonage; Miami (FL); Presencial; USD 240.000 - 318.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental & Vision Insurance

401(k)

Ericsson Care Line

DTO/PTO

Volunteer Time (VTO)

Additional benefits discussed with the

Descripción de la vacante

Vonage is seeking a Senior Director to own the BSS platform globally, shaping strategy and leading delivery across billing, rating, provisioning, and revenue management. You will drive the product roadmap, oversee CPQ, order management, and monetization models, and ensure compliance and security across regions.

You will lead a distributed team, set standards for API governance, and advance the developer experience with OpenAPI, metering, and multi-tenant design.

Formación

• Senior BSS leadership across telecoms, CPaaS, UCaaS, or enterprise SaaS.
• Deep BSS stack knowledge: order management, billing, rating, CPQ, provisioning, revenue management.
• Hands-on experience with Salesforce CPQ, Zuora, or similar platforms.
• Strong knowledge of quote-to-cash processes and monetization models.
• Experience with API governance and metering infrastructure.
• Proven ability to lead distributed, matrixed teams using data-driven approaches.

Responsabilidades

• Own architecture, delivery, and platform performance across billing, rating, provisioning, ordering, and revenue management.
• Set engineering standards for integration, release management, test automation, observability, and technical debt.
• Ensure platforms are scalable, secure, compliant, and built for a multi-product, multi-region model.
• Define and drive the BSS product strategy, translating commercial, finance, regulatory, and customer needs into a prioritized roadmap.
• Cover the full quote-to-cash and order-to-cash lifecycle - CPQ, order management, provisioning, billing, collections, and revenue recognition.
• Evolve usage-based and hybrid monetization capabilities: mediation of CDRs and API events, real-time charging, wallets, and commit-plus-overage plans.
• Embed reconciliation controls, billing accuracy SLAs, and fraud/abuse prevention to protect revenue.
• Ensure readiness across SOX, PCI-DSS, GDPR, telecom tax regimes, and audit requirements.
• Lead the BSS capabilities underpinning Vonage's CPaaS and UCaaS developer experience.
• Own API metering, rate limiting, quotas, and multi-tenant isolation that feed directly into billing.
• Champion design-first API standards (OpenAPI), versioning policy, and self-service tooling.
• Lead a globally distributed team of engineering managers, product owners, architects, and delivery specialists.
• Run a clear operating cadence across planning, governance, platform health, and stakeholder prioritization.
• Grow organizational capability through hiring, succession planning, and AI-enabled ways of working.

Conocimientos

Senior BSS leadership

BSS stack expertise

API governance

Distributed teams

AI-enabled tooling

Platform monetization

Herramientas

Salesforce CPQ

Zuora

Amdocs

Oracle Communications

CSGi

NetCracker

Optiva

Descripción del empleo

Vonage is seeking a Senior Director to own the BSS platform globally, shaping strategy and leading delivery across billing, rating, provisioning, and revenue management. You will drive the product roadmap, oversee CPQ, order management, and monetization models, and ensure compliance and security across regions.

You will lead a distributed team, set standards for API governance, and advance the developer experience with OpenAPI, metering, and multi-tenant design.