Global Senior Director, BSS Engineering & Product

Vonage; Boston (MA); On-site; USD 240,000 - 318,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k)

Ericsson Care Line

DTO/PTO

VTO

Additional benefits discussed

Job summary

Vonage is seeking a Senior Director to own the engineering and product direction of the BSS platform globally, shaping strategy, leading delivery, and building a team that runs and evolves billing, quoting, provisioning, and revenue management.

You will lead a globally distributed team, set engineering standards, and drive a roadmap covering quote-to-cash lifecycle, real-time charging, API metering, and compliance across SOX, PCI-DSS, and GDPR.

Qualifications

• Senior BSS engineering and product leadership in telecoms, CPaaS, UCaaS, or enterprise SaaS.
• Deep expertise across the BSS stack: order management, billing, rating, CPQ, provisioning, and revenue management.
• Hands-on experience with platforms such as Salesforce CPQ, Zuora, Amdocs, Oracle Communications, CSGi, NetCracker, or Optiva.
• Strong grasp of end-to-end quote-to-cash and usage-based monetization models.
• Experience with API lifecycle governance, API gateway and metering infrastructure, and CPaaS/UCaaS BSS environments.
• Proven track record leading distributed, matrixed teams and using AI or data-driven tooling to improve delivery and quality.

Responsibilities

• Own architecture, delivery, and platform performance across billing, rating, provisioning, ordering, and revenue management.
• Set engineering standards for integration, release management, test automation, observability, and technical debt.
• Ensure platforms are scalable, secure, compliant, and built for a multi-product, multi-region model.
• Define and drive the BSS product strategy, translating commercial, finance, regulatory, and customer needs into a prioritized roadmap.
• Cover the full quote-to-cash and order-to-cash lifecycle - CPQ, order management, provisioning, billing, collections, and revenue recognition.
• Evolve usage-based and hybrid monetization capabilities: mediation of CDRs and API events, real-time charging, prepaid/postpaid, wallets, and commit-plus-overage plans.
• Embed reconciliation controls, billing accuracy SLAs, and fraud/abuse prevention to protect revenue.
• Ensure readiness across SOX, PCI-DSS, GDPR, telecom tax regimes, and audit requirements.
• Lead the BSS capabilities underpinning Vonage's CPaaS and UCaaS developer experience.
• Own API metering, rate limiting, quotas, and multi-tenant isolation that feed directly into billing.
• Champion design-first API standards (OpenAPI), versioning policy, and self-service tooling.
• Lead a globally distributed team of engineering managers, product owners, architects, and delivery specialists.
• Run a clear operating cadence across planning, governance, platform health, and stakeholder prioritization.
• Grow organizational capability through hiring, succession planning, and AI-enabled ways of working.

Skills

Senior BSS leadership

Telecoms experience

API lifecycle governance

Platform scalability

Tools

Salesforce CPQ/Sales Cloud/Service Cloud

Zuora

Amdocs

Oracle Communications

CSGi

NetCracker

Optiva

Job description

Vonage is seeking a Senior Director to own the engineering and product direction of the BSS platform globally, shaping strategy, leading delivery, and building a team that runs and evolves billing, quoting, provisioning, and revenue management.

You will lead a globally distributed team, set engineering standards, and drive a roadmap covering quote-to-cash lifecycle, real-time charging, API metering, and compliance across SOX, PCI-DSS, and GDPR.