Senior Director, BSS Engineering & Product Strategy

Vonage; Philadelphia (Philadelphia County); On-site; USD 240,000 - 318,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k)

Ericsson Care Line

DTO/PTO

Volunteer Time (VTO)

Additional benefits discussed with the

Job summary

Vonage is seeking a Senior Director to own the engineering and product direction of its BSS platform globally, shaping strategy and building a team that runs and evolves revenue-critical systems across CPaaS and UCaaS.

You will lead architecture, product roadmap, and compliance programs, while steering API metering, monetization models, and multi-region delivery with a distributed team.

Qualifications

• Senior BSS engineering and product leadership in telecoms or enterprise SaaS.
• Deep BSS stack expertise including billing, rating, and provisioning.
• Hands-on with major platforms like Salesforce, Zuora, Oracle, or Amdocs.
• Strong knowledge of quote-to-cash and usage-based monetization models.
• Experience with API governance, gateway, and metering infrastructure.

Responsibilities

• Own architecture, delivery, and platform performance across billing, rating, provisioning, ordering, and revenue management.
• Set engineering standards for integration, release management, test automation, observability, and technical debt.
• Ensure platforms are scalable, secure, compliant, and multi-region ready.
• Define and drive the BSS product strategy and prioritized roadmap.
• Oversee CPQ, order management, provisioning, billing, and revenue recognition lifecycles.
• Lead API platform, metering, rate limits, and multi-tenant isolation.
• Champion OpenAPI standards and self-service tooling.
• Grow a globally distributed team and establish cadence across planning and governance.
• Drive AI-enabled delivery improvements and data-driven quality improvements.

Skills

Senior BSS leadership

BSS stack expertise (order management,

End-to-end quote-to-cash

API governance & metering

OpenAPI design standards

Distributed team leadership

AI-enabled delivery improvements

Platform monetization knowledge

Tools

Salesforce CPQ

Sales Cloud

Service Cloud

Zuora

Amdocs

Oracle Communications

CSGi

NetCracker

Optiva

Job description

Vonage is seeking a Senior Director to own the engineering and product direction of its BSS platform globally, shaping strategy and building a team that runs and evolves revenue-critical systems across CPaaS and UCaaS.

You will lead architecture, product roadmap, and compliance programs, while steering API metering, monetization models, and multi-region delivery with a distributed team.