Senior Director, BSS Engineering & Product

Vonage; United States; Remote; USD 210,000 - 320,000; Full time

Job summary

Vonage is seeking a Senior Director, BSS Engineering Product to lead the global BSS platform strategy across billing, rating, provisioning, ordering, revenue management and related integrations.

You will define roadmaps, governance, and delivery across multi-region operations, driving AI-enabled insights, platform health, and scalable architectures with strong engineering discipline.

Qualifications

• Senior BSS engineering and product leadership in global telecommunications, CPaaS, cloud communications, or enterprise SaaS.
• Deep BSS domain expertise with platforms such as Amdocs, Oracle Communications, CSGi, NetCracker, Zuora, Optiva, Salesforce CPQ, or equivalent.
• Experience leading BSS platform delivery, migrations, integrations, data improvement, release planning, and API-led or cloud-native architectures.

Responsibilities

• Lead the global BSS engineering organization, owning architecture, delivery, quality, resilience, technical standards, and platform performance across core BSS systems.
• Define engineering practices across solution design, integration, release management, test automation, observability, and technical debt management.
• Ensure BSS platforms support scale, availability, security, compliance, and a multi-product, multi-region commercial model.

Skills

BSS leadership

Global telecommunications

Platform delivery

API-driven architecture

Roadmap ownership

AI enablement

BSS engineering

Tools

Amdocs

Oracle Communications

Salesforce CPQ

NetCracker

Zuora

Optiva

Job description

Join Vonage and help us innovate cloud communications for businesses worldwide!

Why this role matters

BSS Engineering and Product is a critical enabler of Vonage's commercial platform, ensuring our business support systems are scalable, reliable, commercially aligned, and able to support growth across products, regions, and customer segments. As Senior Director, BSS Engineering Product, you will lead the global BSS function across engineering ownership, product direction, platform strategy, and delivery for billing, rating, provisioning, ordering, revenue management, customer lifecycle management, and related integrations.

Your key responsibilities

BSS Engineering Leadership

• Lead the global BSS engineering organization, owning architecture, delivery, quality, resilience, technical standards, and platform performance across core BSS systems
• Define engineering practices across solution design, integration, release management, test automation, observability, and technical debt management
• Ensure BSS platforms support scale, availability, security, compliance, and the needs of a multi-product, multi-region commercial model.

BSS Product Ownership Roadmap

• Own the BSS product strategy and roadmap, prioritizing capabilities against commercial, customer, operational, regulatory, and finance needs
• Translate business requirements into a clear product backlog across billing, rating, mediation, ordering, CPQ, revenue management, customer lifecycle management, and related integrations
• Establish governance, prioritization forums, success measures, and communication rhythms, including the use of AI-enabled insight and automation to improve delivery, decision-making, and platform optimisation.

Team Leadership Operating Cadence

• Lead and develop a global BSS Engineering and Product team, including engineering managers, product owners, platform leads, architects, and delivery specialists
• Run an effective operating cadence across roadmap planning, delivery governance, platform health, stakeholder prioritisation, risk management, and product delivery progress
• Build organisational capability through hiring, succession planning, team structure design, globally distributed delivery, and practical AI enablement across engineering and product ways of working.

What you’ll bring

Required

• Senior BSS engineering and product leadership experience in global telecommunications, CPaaS, cloud communications, or enterprise SaaS
• Deep BSS domain expertise, including platforms such as Amdocs, Oracle Communications, CSGi, NetCracker, Zuora, Optiva, Salesforce CPQ, or equivalent
• Experience leading BSS platform delivery, including migrations, integrations, data improvement, release planning, and API-led or cloud-native architectures where appropriate