Senior Director, BSS Engineering & Product Strategy

Vonage; Raleigh (NC); On-site; USD 240,000 - 318,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k)

Ericsson Care Line

Discretionary Time Off (DTO)/Hourly PT

Volunteer Time (VTO)

Additional benefits and perks

Job summary

Vonage is seeking a Senior Director to own the BSS engineering and product direction on a global scale, shaping strategy, leading delivery, and building a high-impact team. You'll lead a distributed engineering and product organization across billing, rating, provisioning, and revenue management, driving API platform capabilities and compliant, scalable systems for CPaaS/UCaaS.

Expect to partner with finance, regulatory, and customers to define the roadmap, ensure SOX/GDPR readiness, and advance

Qualifications

• Senior BSS leadership in telecoms, CPaaS, UCaaS, or enterprise SaaS.
• Deep expertise across the BSS stack: billing, rating, CPQ, provisioning, and revenue management.
• Hands-on experience with platforms like Salesforce CPQ, Zuora, Amdocs, Oracle Communications, CSGi, NetCracker, or Optiva.
• Strong grasp of end-to-end quote-to-cash and usage-based monetization models.

Responsibilities

• Own architecture, delivery, and platform performance across billing, rating, provisioning, ordering, and revenue management.
• Set engineering standards for integration, release management, test automation, observability, and technical debt.
• Define and drive the BSS product strategy, translating needs into a prioritized roadmap.
• Cover the full quote-to-cash and order-to-cash lifecycle - CPQ, order management, provisioning, billing, collections, and revenue recognition.
• Evolve usage-based and hybrid monetization capabilities: mediation of CDRs and API events, real-time charging, prepaid/postpaid, wallets, and commit-plus-overage plans.
• Embed reconciliation controls, billing accuracy SLAs, and fraud/abuse prevention to protect revenue.
• Shape API platform & Developer Experience: API metering, rate limiting, quotas, and multi-tenant isolation.
• Lead a globally distributed team of engineering managers, product owners, architects, and delivery specialists.
• Grow organizational capability through hiring, succession planning, and AI-enabled ways of working.

Skills

Senior BSS leadership

Telecoms/CPaaS/UCaaS

BSS components: billing, rating, prov.

APIs and API governance

Distributed teams leadership

AI/data-driven tooling

Tools

Salesforce CPQ

Zuora

Amdocs

Oracle Communications

CSGi

NetCracker

Optiva

Job description

Vonage is seeking a Senior Director to own the BSS engineering and product direction on a global scale, shaping strategy, leading delivery, and building a high-impact team. You'll lead a distributed engineering and product organization across billing, rating, provisioning, and revenue management, driving API platform capabilities and compliant, scalable systems for CPaaS/UCaaS.

Expect to partner with finance, regulatory, and customers to define the roadmap, ensure SOX/GDPR readiness, and advance