Senior BSA — Smartsheet & ITSM (Onsite)

Akraya, Inc.; Sunnyvale (CA); Sur place; USD 96 000 - 102 000; Plein temps

Résumé du poste

Akraya, Inc. is seeking a contract IT Business Analyst to collaborate with stakeholders to design and implement business system solutions that drive efficiency. You will translate user needs into actionable technical requirements and ensure smooth operation of implemented systems.

This onsite role in Sunnyvale, CA (and Atlanta, GA) requires proactive problem-solving and strong end-user support. The position involves gathering requirements, designing processes, creating user stories, handling

Qualifications

• Extensive experience with Smartsheet for solution building.
• Experience facilitating requirements gathering sessions.
• Strong analytical and problem-solving capabilities.
• Experience in digital workplace or enterprise IT environments.

Responsabilités

• Gather and document business requirements for system enhancements.
• Design and review business processes and system changes.
• Develop user stories and specifications for the development team.
• Manage and resolve operational issues through ITSM tickets.
• Provide training and end-user support on system functionality.

Connaissances

Smartsheet experience

Requirements gathering

Analytical skills

Enterprise IT experience

Description du poste

Akraya, Inc. is seeking a contract IT Business Analyst to collaborate with stakeholders to design and implement business system solutions that drive efficiency. You will translate user needs into actionable technical requirements and ensure smooth operation of implemented systems.

This onsite role in Sunnyvale, CA (and Atlanta, GA) requires proactive problem-solving and strong end-user support. The position involves gathering requirements, designing processes, creating user stories, handling