Senior BSA: CIAM, Salesforce & API Integrations (Onsite)

Tech Mirrors; Atlanta (GA); On-site; USD 110,000 - 150,000; Full time

Job summary

Tech Mirrors in Atlanta, GA seeks a Senior Technical Business System Analyst to translate business objectives into detailed functional and technical requirements, and to maintain comprehensive documentation across systems, processes, and integrations.

The role also supports backlog refinement, risk and dependency tracking, and CIAM platform governance while coordinating with Product, Engineering, Security, and Operations to ensure successful, secure releases.

Qualifications

• 5+ years of experience as a Technical BSA, Systems Analyst, or similar role.
• Experience supporting Identity, Security, or Customer Authentication platforms.
• Experience working in Agile and Waterfall delivery models.
• Strong technical writing and documentation skills.
• Proven ability to facilitate discussions between technical and non-technical stakeholders.
• Experience supporting enterprise platform migrations or modernization initiatives.

Responsibilities

• Requirements & Solution Analysis
• Translate business objectives into detailed functional and technical requirements.
• Refine high-level requirements into actionable user stories, acceptance criteria, and implementation details.
• Document system behaviors, business processes, integrations, and technical dependencies.
• Support backlog refinement and impact analysis across multiple concurrent initiatives.
• Technical Documentation & Knowledge Management
• Produce and maintain process flows, architecture summaries, data and system interaction diagrams, and technical requirements documentation.
• Decision logs, release and dependency documentation.
• Serve as the CIAM platform knowledge repository, maintaining context across projects, releases, and architectural transitions.
• Capture key decisions, actions, risks, assumptions, and stakeholder feedback from technical and business meetings.
• Stakeholder Facilitation & Communication
• Facilitate requirements workshops and solution discussions with technical and business stakeholders.
• Translate complex technical topics into clear executive and stakeholder-friendly communications.
• Create presentations, summaries, and decision-support materials that accurately represent technical concepts, risks, tradeoffs, and recommendations.
• Coordinate cross-functional discussions involving Product, Engineering, Security, Operations, and external partners.
• Testing & Delivery Support
• Support test planning, test traceability, and release readiness activities.
• Ensure requirements are adequately validated and linked to testing outcomes.
• Assist with defect triage, root cause analysis, and impact assessments requiring both technical and business context.
• Support post-release analysis and operational readiness reviews.

Skills

CIAM

MFA

User lifecycle

Salesforce Platform

Salesforce Experience Cloud

API integrations

REST APIs

Security concepts

Identity governance

Architecture diagrams

Job description

Tech Mirrors in Atlanta, GA seeks a Senior Technical Business System Analyst to translate business objectives into detailed functional and technical requirements, and to maintain comprehensive documentation across systems, processes, and integrations.

The role also supports backlog refinement, risk and dependency tracking, and CIAM platform governance while coordinating with Product, Engineering, Security, and Operations to ensure successful, secure releases.