Senior Branch Manager: Market Strategy & Community Lead

Bank of Hawaii; Honolulu (HI); On-site; USD 120,000 - 180,000; Full time

Job summary

Bank of Hawaii in Honolulu seeks a seasoned Branch Manager to lead branch operations under the Market Manager. You will drive customer experience, employee development and community engagement while safeguarding brand standards and financial performance.

The role requires strategic oversight, coaching, regulatory compliance and collaboration with product and service teams. You will manage staffing, scheduling, risk, and coaching for a diverse team, ensuring exemplary service across all client

Qualifications

• Registration with the Nationwide Mortgage Licensing System & Registry or equivalent (must be completed within 30 days of employment).
• Bachelor’s degree from an accredited institution, business or related area preferred, or equivalent work experience.
• Leadership and management experience in retail and small business markets in Hawaii, financial services regulatory environment.

Responsibilities

• Execute market strategy with Market Manager and lead team in customer-focused service and brand alignment.
• Conduct regular one-on-one meetings to set goals, evaluate performance and develop employees.
• Oversee day-to-day branch operations including staffing, scheduling, customer service, sales and compliance, risk management.
• Develop relationships with high-net-worth clients and coordinate with business-unit specialists as needed.
• Ensure compliance with Bank policies and applicable laws, provide training and monitor high-risk activity.
• Represent Bank of Hawaii in the community and foster staff involvement in community events.

Skills

Leadership

Customer service

Strategic planning

Coaching

Regulatory knowledge

Communication

Education

Bachelor’s degree in business or related area

Tools

MS Office Suite

Bank software

Job description

Bank of Hawaii in Honolulu seeks a seasoned Branch Manager to lead branch operations under the Market Manager. You will drive customer experience, employee development and community engagement while safeguarding brand standards and financial performance.

The role requires strategic oversight, coaching, regulatory compliance and collaboration with product and service teams. You will manage staffing, scheduling, risk, and coaching for a diverse team, ensuring exemplary service across all client