Branch Manager (Oahu)

Central Pacific Bank; Honolulu (HI); On-site; USD 70,000 - 90,000; Full time

Job summary

A financial institution in Hawaii is seeking a Branch Manager to lead a team at a local branch. This role includes developing sales strategies, managing customer relationships, and ensuring operational compliance. The ideal candidate will have over 5 years of experience in banking operations, excellent leadership skills, and a commitment to community engagement. Responsibilities also include achieving profitability goals and fostering a performance-driven culture within the team.

Qualifications

• 5+ years of bank operations experience or equivalent in financial branch services.
• 3+ years of sales experience with financial products.
• 1+ years of management experience preferred.
• Must be able to clearly communicate verbally and in writing.

Responsibilities

• Lead, coach, and inspire a team to meet financial needs.
• Develop and implement sales and service strategies.
• Build relationships with customers and the community.
• Recruit and retain talent to achieve business objectives.

Skills

Bank operations experience

Sales of financial products

Customer service management

Supervisory skills

Credit experience

Education

H.S. Diploma or GED equivalency

Job description

Overview

Central Pacific Bank is seeking a Branch Manager for one of its Oahu location, with potential assignment in either the Windward or Honolulu area based on business needs. This position will lead, coach, and inspire a team of highly skilled professionals to consistently meet and exceed the specific financial needs of a designated community, including consumer and local businesses. Accountable for achieving sales, service, growth, retention, and profitability goals, while ensuring regulatory and legal compliance.

Key Responsibilities

Financial & Production Accountability

• Develops and implements sales and service strategies to achieve branch goals, including:
• Profitability
• Deposit portfolio growth
• Lending portfolio growth
• Fee income
• High-value client portfolio management

Customer & Community Relationships

• Builds and strengthens relationships with customers and the community.
• Executes strategies to grow the branch’s presence and achieve goals across profitability, deposits, lending, fee income, and high-value client segments.

People Management

• Recruits, develops, and retains talent to meet business objectives.
• Fosters a positive, performance-driven culture by:
• Ensuring performance management practices are applied consistently and fairly.
• Building trust and a shared team mission.
• Holding staff accountable while addressing performance issues constructively.
• Providing coaching, development opportunities, and career growth.
• Promotes diversity and models the Bank’s core values, while supporting EEO and AAP practices and policies.

Ownership & Process Management

• Oversees key branch processes to drive customer satisfaction and net operating income.
• Makes sound business decisions, including policy exceptions and credit approvals within authority limits.
• Balances risk with customer relationship opportunities; ensures branch operations meet compliance, audit, and legal standards.
• Delivers exceptional service and responsiveness to customers.

Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company’s Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.

Minimum Qualifications

Education

• H.S. Diploma or GED equivalency required.

Experience

• 5+ years of bank operations experience, or equivalent experience in a financial branch services environment
• 3+ years of experience of sales of financial products.
• 3+ years of supervisor experience or 1+ years of management experience
• 1+ years of customer service management
• 1+ years of credit experience in consumer/small business/business banking

Physical Requirements & Working Conditions

• Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
• Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
• Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
• Must be able to read and understand bank-related documents.
• Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.