Senior Branch Manager: Market Leader & Community Partner

Bank of Hawaii; Kailua (HI); On-site; USD 90,000 - 140,000; Full time

Job summary

Bank of Hawaii is seeking a Branch Manager to support the Market Manager in executing the market strategy and achieving financial goals. You will oversee branch operations, lead a team, and act as a trusted advisor to the community while upholding the Bank’s brand and customer experience.

The role emphasizes staff development, high-net-worth client interactions, regulatory compliance, and collaboration with business unit specialists to resolve complex issues.

Qualifications

• Bachelor’s degree preferred, or equivalent work experience.
• Leadership and management experience in retail/financial services; Hawaii market familiarity.
• Minimum 10–12 years of related management experience with budgets and staff.
• Proficiency with personal computers and Microsoft applications; knowledge of Bank software.
• Strong verbal and written communication, relationship-building, and organizational skills.

Responsibilities

• Execute market strategy with the Market Manager; develop customer service procedures and performance measures.
• Provide coaching and development plans for each team member; set career goals and evaluate performance.
• Oversee day-to-day branch operations: staffing, scheduling, customer service, sales, risk, and compliance.
• Interact with high-net-worth clients and coordinate with business unit specialists to resolve issues.
• Ensure compliance with Bank policies, laws, and regulatory requirements; deliver regular training.

Skills

Leadership

Communication

Project management

Customer service

Team leadership

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Bank of Hawaii is seeking a Branch Manager to support the Market Manager in executing the market strategy and achieving financial goals. You will oversee branch operations, lead a team, and act as a trusted advisor to the community while upholding the Bank’s brand and customer experience.

The role emphasizes staff development, high-net-worth client interactions, regulatory compliance, and collaboration with business unit specialists to resolve complex issues.