Senior Branch Manager — Growth & Service

United Federal Credit Union; Saint Joseph (MI); On-site; USD 85,000 - 115,000; Full time

Job summary

United Federal Credit Union in Saint Joseph, MI seeks a Branch Manager III to lead a branch with $100M+ in assets, delivering member-focused service and driving sales of financial products. You will supervise tellers and MSAs, coach staff, ensure daily operations, and manage branch security and policies while building relationships with Corporate Members and the community.

A bachelor's degree or 2+ years of related experience is required, with 3+ years of management experience and NMLS

Qualifications

• Requires a bachelor's degree in a related field OR two years of related work experience.
• More than three years of management experience, including two years of branch management, is required.
• Minimum of one-year supervisory experience.
• NMLS registration is required.

Responsibilities

• Provide leadership and supervision to the Tellers and MSAs, including staffing, training, evaluating performance, maintaining daily operations, staff scheduling, problem solving, and decision making, enabling the department to function efficiently, and providing quality member service.
• Responsible for the performance of the branch. Maintain and grow sales and member satisfaction through regular coaching and training of branch staff, which results in improved sales performance, service skills, product knowledge, and policy and procedure competencies.
• Responsible for Business Development to promote Corporate Member engagement, membership, deposit, and loan growth, and positive public relations. Partnering with Branch Partners to maximize new member relationships and identify additional opportunities for loans and deposits.
• Responsible for all necessary daily service functions, as needed. These would include but not be limited to check cashing decisions and other member exceptions, performing all MSA duties, complete members’ transactions at the teller window with accuracy, maintain and balance cash drawer, opening and closing of branch, processing ATM and mail transaction, supervise the electronic records process and assist records management staff. Manage vault duties and maintain working knowledge of vault procedures.
• Responsible for ensuring security of the branch and adhering to policies and procedures, rules, and regulations, building security, responding to member complaints, concerns, suggestions, or compliments, and communicating and/or distributing information to branch staff and/or the corporate office. Fulfills all reporting requirements and communicates relevant information.

Skills

Sales leadership

Leadership

Communication

Quality service

Management techniques

Policy implementation

Conflict management

Education

Bachelor's degree or related experience

Job description

United Federal Credit Union in Saint Joseph, MI seeks a Branch Manager III to lead a branch with $100M+ in assets, delivering member-focused service and driving sales of financial products. You will supervise tellers and MSAs, coach staff, ensure daily operations, and manage branch security and policies while building relationships with Corporate Members and the community.

A bachelor's degree or 2+ years of related experience is required, with 3+ years of management experience and NMLS