Branch Growth Leader - Banking & Customer Experience

M&T Bank Corporation; City of Rochester (NY); On-site; USD 75,000 - 124,000; Full time

Job summary

M&T Bank Corporation in Rochester, NY is seeking a Branch Manager to lead daily operations, drive sales, and ensure exceptional customer and employee experiences. You will coach staff, manage lending up to $100,000, build Business Banking relationships, and maintain compliance.

A Bachelor's degree or comparable experience is required, plus strong communication and leadership. This role offers full-time employment with a competitive salary and the opportunity to shape the branch's performance and

Qualifications

• Bachelor’s degree or 4+ years of relevant experience.
• Minimum 3 years sales experience.
• Minimum 2 years managerial experience or proven leadership.
• Bi-lingual/Spanish preferred.
• Knowledge of Microsoft Office and basic PC software.
• Experience with Internet and email.
• Strong knowledge of Business Banking products and client relationships.
• Licensing: Life/Health Insurance licensing within 18 months.

Responsibilities

• Manage branch profitability; direct sales and business development to meet annual goals.
• Lead, coach, and appraise branch staff; set priorities.
• Identify Business Banking needs and grow relationships in the community.
• Conduct interviews and staffing; ensure staffing model compliance.
• Ensure compliance with policies, risk controls, and security.
• Handle complex account servicing and loans up to $100,000; resolve issues.
• Foster collaboration with bank partners to serve customer needs.
• Own customer issues until fully resolved; coach teams to reduce escalations.

Skills

Sales experience

Leadership

Customer service

Communication

Bilingual Spanish

Microsoft Office

Internet & Email

Relationship management

Education

Bachelor’s degree

Insurance licensing requirement

Tools

Microsoft Office

Job description

M&T Bank Corporation in Rochester, NY is seeking a Branch Manager to lead daily operations, drive sales, and ensure exceptional customer and employee experiences. You will coach staff, manage lending up to $100,000, build Business Banking relationships, and maintain compliance.

A Bachelor's degree or comparable experience is required, plus strong communication and leadership. This role offers full-time employment with a competitive salary and the opportunity to shape the branch's performance and