Senior Billing & Customer Accounts Specialist

All-Guard Alarm Systems; Livermore (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

All-Guard Alarm Systems is seeking a Customer Accounts & Billing Specialist in Livermore, CA. The role handles customer account administration, billing, payments, and documentation, serving as the primary contact for billing inquiries and payment arrangements.

The position involves coordinating recurring billing, processing various payment methods, and supporting month-end reconciliations and reporting. A strong customer-service mindset and multitasking ability are essential.

Qualifications

• Minimum 3 years of billing or account administration experience.
• Experience with recurring billing and project billing preferred.
• Strong written and verbal communication and organizational abilities.

Responsibilities

• Serve as a point of contact for customer account inquiries.
• Process account changes, updates, and cancellations.
• Issue required documentation (W-9s, COIs, releases).
• Support monthly recurring billing processes and rate increases.
• Process payments via credit card, ACH, and EFT.
• Assist with month-end reporting and reconciliations.
• Provide accounts payable support as needed.

Skills

Customer service

Communication

Organizational skills

Tools

DICE

NetSuite

Microsoft Excel

Outlook

Job description

All-Guard Alarm Systems is seeking a Customer Accounts & Billing Specialist in Livermore, CA. The role handles customer account administration, billing, payments, and documentation, serving as the primary contact for billing inquiries and payment arrangements.

The position involves coordinating recurring billing, processing various payment methods, and supporting month-end reconciliations and reporting. A strong customer-service mindset and multitasking ability are essential.