Billing & Accounts Specialist - Customer Care & Payments

All-Guard Alarm Systems, Inc.; Livermore (CA); On-site; USD 52,000 - 75,000; Full time

Job summary

All-Guard Alarm Systems, Inc. in California seeks a Customer Account and Billing Specialist to manage customer accounts, billing, payments, and related documentation.

You will handle inquiries, processing, and documentation such as W-9s and permits, while supporting month-end close and collections as needed. The role requires strong communication and organizational skills, proficiency with MS Office and accounting software, and the ability to manage multiple priorities in a professional office

Qualifications

• Minimum 3 years of billing, customer account administration, accounting support, or related experience.
• Experience with job cost billing, recurring billing, customer account maintenance, or project billing preferred.
• Strong customer service, communication, and organizational skills.
• Proficient in Microsoft Outlook, Word, and Excel.
• Experience with accounting software; DICE and NetSuite experience is a plus.
• Ability to manage multiple priorities, meet deadlines, and work independently.

Responsibilities

• Serve as a point of contact for customer account inquiries.
• Process customer account changes, updates, and cancellations.
• Issue customer documentation, including W-9s, Certificates of Installation, Conditional Releases, and Unconditional Releases.
• Assist with monthly recurring billing processes and customer rate increases.
• Generate finance charges and late fees according to company policies.
• Provide Accounts Payable and general accounting support as needed.
• Assist with month-end reporting, reconciliations, and special projects.
• Assist customers with billing questions and payment inquiries.
• Follow up on outstanding invoices and payment issues as needed.
• Research and resolve account discrepancies and billing concerns.
• Process customer payments, including credit card, ACH, and EFT transactions.
• Support collection efforts and account reconciliations when required.
• Schedule installation appointments and coordinate customer communications as needed.
• Provide backup support for billing and job cost functions, including installation billing, service ticket billing, billing adjustments, disconnect bill-outs, guard charges and inter-department billings.
• Assist with billing-related reporting, reconciliations, and special projects as needed.

Skills

Customer service

Communication

Organizational skills

Education

3 years billing/accounting experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

DICE

NetSuite

Job description

All-Guard Alarm Systems, Inc. in California seeks a Customer Account and Billing Specialist to manage customer accounts, billing, payments, and related documentation.

You will handle inquiries, processing, and documentation such as W-9s and permits, while supporting month-end close and collections as needed. The role requires strong communication and organizational skills, proficiency with MS Office and accounting software, and the ability to manage multiple priorities in a professional office