Medical Billing & Patient Accounts Specialist

SPECTRAFORCE; Livermore (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

A healthcare management company in Livermore is seeking a Customer Accounts Specialist. The role involves handling billing inquiries, managing patient accounts, and ensuring high-quality customer service. Candidates should have strong communication skills and working knowledge of billing, insurance, and HIPAA guidelines. A high school diploma or equivalent is required, with a preference for secondary education or medical certification. Experience in the healthcare industry is desired, along with proficiency in Microsoft Office and CRM tools.

Qualifications

• Must have an aptitude for problem solving and staff coaching/training.
• Knowledge of Revenue Cycle Customer Billing.
• Working knowledge of HIPAA and the Affordable Care Act.

Responsibilities

• Communicate with up to 50 patients each day through phone calls and emails.
• Handle inquiries about patient statements and billing.
• Reconcile patient accounts to ensure correctness of statements.

Skills

Strong verbal and written communication skills

Detail oriented with a focus on exceptional customer service

Strong time management skills

Ability to work in a team environment

Education

High school graduate or equivalent

Secondary education or Medical Certification

Tools

Microsoft Office - Word, Excel, PowerPoint

Customer relationship management (CRM) tools

Job description

A healthcare management company in Livermore is seeking a Customer Accounts Specialist. The role involves handling billing inquiries, managing patient accounts, and ensuring high-quality customer service. Candidates should have strong communication skills and working knowledge of billing, insurance, and HIPAA guidelines. A high school diploma or equivalent is required, with a preference for secondary education or medical certification. Experience in the healthcare industry is desired, along with proficiency in Microsoft Office and CRM tools.