Senior Billing Analyst

AscendHire; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

AscendHire in New York seeks an experienced Billing Professional to ensure accurate and timely invoicing and collections for client accounts, while maintaining compliance with firm policies and client requirements.

You will work closely with attorneys and clients to resolve billing questions, monitor unbilled matters, and drive performance metrics through data analysis to support operational excellence and superior client service.

Qualifications

• Minimum of 2–5 years of experience in legal billing, preferably at a large law firm.
• Proven track record in collections and resolving payment issues.
• Expertise with e-billing platforms and client billing guidelines.
• Strong organizational and time-management skills.
• Excellent verbal and written communication.

Responsibilities

• Prepare, review, and process complex client invoices in accordance with firm policies and client guidelines using Elite 3E.
• Monitor unbilled accounts and work proactively with attorneys to facilitate timely billing and resolution of outstanding matters.
• Identify, investigate, and resolve billing discrepancies, exceptions, and anomalies to ensure billing accuracy and client satisfaction.
• Accurately and timely transmit client invoices through electronic billing platforms and client portals while adhering to client-specific billing requirements.
• Proactively manage collections activities, including following up on aging balances and resolving payment issues.
• Assist with conflict searches and the new matter intake process while maintaining strict confidentiality of client and firm information.
• Build and maintain strong working relationships with attorneys, clients, and internal departments by responding promptly to billing inquiries and delivering exceptional client service.
• Utilize data analysis skills to identify trends, monitor key performance indicators, improve workflows, and provide actionable insights to management.
• Contribute to special projects and complete all other duties as assigned by the Billing Manager.

Skills

Detail oriented

Collections experience

Billing processes

Client service

Data analysis

Team collaboration

Tools

Elite 3E

Job description

The ideal candidate is an experienced billing professional responsible for ensuring the accurate and timely billing and collection of client accounts while maintaining compliance with firm policies and client requirements. This role requires strong analytical, communication, and organizational skills to support operational excellence and provide superior client service.

Essential Duties and Responsibilities:

• Prepare, review, and process complex client invoices in accordance with firm policies and client guidelines using Elite 3E and related systems.
• Monitor unbilled accounts and work proactively with attorneys to facilitate timely billing and resolution of outstanding matters.
• Identify, investigate, and resolve billing discrepancies, exceptions, and anomalies to ensure billing accuracy and client satisfaction.
• Accurately and timely transmit client invoices through electronic billing platforms and client portals while adhering to client-specific billing requirements.
• Proactively manage collections activities, including following‑up on aging balances and resolving payment issues.
• Assist with conflict searches and the new matter intake process while maintaining strict confidentiality of client and firm information.
• Build and maintain strong working relationships with attorneys, clients, and internal departments by responding promptly to billing inquiries and delivering exceptional client service.
• Utilize data analysis skills to identify trends, monitor key performance indicators, improve workflows, and provide actionable insights to management.
• Contribute to special projects and complete all other duties as assigned by the Billing Manager.

Knowledge, Skills, and Abilities Required:

• Detail‑oriented with a proactive, results‑driven mindset focused on delivering high‑quality work and driving matters through to satisfactory completion.
• Experience in collections, with a proven track record of effectively managing outstanding invoices and resolving payment issues.
• Expertise in e‑billing systems, electronic invoicing, and compliance with client billing guidelines.
• Strong organizational and time‑management skills with the ability to manage multiple priorities and deadlines.
• Excellent communication skills, both verbal and written, with the ability to effectively interact with clients and colleagues.
• Demonstrated commitment to team success, with a willingness to support colleagues, share best practices, and contribute beyond individual responsibilities to achieve department and firm objectives.

Education and Experience:

• Minimum of two to five years of experience in legal billing, preferably at a large law firm, overseeing complex billing processes, collections, and managing unbilled accounts.