Senior Benefits Account Manager — Renewal & Strategy

Lockton; Denver (CO); On-site; USD 100,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with match

Life insurance

Salary continuation

Long-term disability

Wellness program

Flexible spending accounts

Legal benefit

Identity theft protection

Accident insurance

Critical illness

Hospital indemnity

Pet insurance

Mental health benefits

Job summary

Lockton is seeking a Senior Account Manager in the Employee Benefits space to oversee day-to-day management and support of client benefits policies. You will nurture relationships, drive renewals, and ensure exceptional client service.

The role emphasizes collaboration with carriers, brokers, and clients, with opportunities to mentor junior staff and contribute to strategic renewal processes. The position requires a Bachelor's degree and several years of client services experience in the

Qualifications

• Bachelor's degree in business administration or related field.
• 3+ years of client services experience.
• Brokerage/insurance industry knowledge.
• Strong MS Office skills.
• Detail-oriented and organized.

Responsibilities

• Lead servicing of a designated book of business, including renewal, marketing, issue resolution, and client support.
• Use discretion and independent judgment to analyze industry trends and provide related guidance to clients.
• Address and resolve escalated claims, billing, and eligibility issues to ensure timely and satisfactory outcomes for clients.
• Develop financial models and reports for clients and senior team members.
• Participate in client strategy and renewal meetings to understand client expectations and ensure alignment with commitments.
• Lead the marketing of all product lines, develop presentation of results and present results, with oversight.
• Lead communications, and open enrollment activities to ensure a successful renewal process, along with supporting implementation.
• Participate in negotiations with carriers for new and renewal quotes and present results with oversight.

Skills

Relationship management

Client service

Communication skills

MS Office

Education

Bachelor's degree in business administration or related field

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

PowerPoint

Job description

Lockton is seeking a Senior Account Manager in the Employee Benefits space to oversee day-to-day management and support of client benefits policies. You will nurture relationships, drive renewals, and ensure exceptional client service.

The role emphasizes collaboration with carriers, brokers, and clients, with opportunities to mentor junior staff and contribute to strategic renewal processes. The position requires a Bachelor's degree and several years of client services experience in the