Senior Benefit Programs Supervisor

New LHRC External Career Site; Independence (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

New LHRC External Career Site is seeking a Benefit Programs Supervisor to oversee staff responsible for determining eligibility for government assistance programs and related services. The role includes supervising specialists, training staff, and ensuring service quality and compliance with regulations.

The position emphasizes leadership, staff development, policy implementation, and coordination with senior management. Bachelor’s degree in human services and supervisory experience are required.

Qualifications

• Considerable knowledge of current social, economic and health issues and trends.
• Principles and practices of effective supervision; public assistance programs, policies and regulations; casework supervision principles.

Responsibilities

• Provides administrative and programmatic supervision to staff.
• Reviews case management plans to include quality assurance of case management services.
• Develops written guidelines for delivery of case management services; assigns caseloads to staff.
• Coordinates and monitors activities of staff.
• Holds individual and group conferences to review cases and problems.
• Reviews case records and evaluates performance of staff members and recommends indicated action.
• Represents staff needs to senior management team; prepares and implements internal operating policies and procedures.
• Interprets regulation, policy and other program information changes to staff; trains new employees in areas such as agency policy and procedures.
• Determines staffing needs and makes recommendations to management.
• Maintains records and prepares regular and special reports.
• Participates in developing and implementing agency administrative policy.
• Assigns caseloads to staff; may act for the Director of Social Services as designated.

Skills

PC skills

Education

Bachelor’s degree in human services

Job description

New LHRC External Career Site is seeking a Benefit Programs Supervisor to oversee staff responsible for determining eligibility for government assistance programs and related services. The role includes supervising specialists, training staff, and ensuring service quality and compliance with regulations.

The position emphasizes leadership, staff development, policy implementation, and coordination with senior management. Bachelor’s degree in human services and supervisory experience are required.