Senior Benefit Programs Specialist & Team Lead

L-740-Portsmouth Dept Of Social Services; Portsmouth (VA); On-site; USD 56,000 - 72,000; Full time

Job summary

L-740-Portsmouth Dept Of Social Services in Portsmouth, VA seeks an experienced supervisor to oversee eligibility determinations for public assistance and related services. You will coach Benefit I & II Specialists, review cases, and ensure adherence to program policies and procedures while handling complex cases.

The role involves processing applications, gathering data, maintaining electronic files, and assisting with staff development and hearings.

Qualifications

• Knowledge of local, state and federal laws governing multiple benefit programs.
• Ability to interpret policies and explain them to applicants and the public.
• Experience supervising staff and coordinating daily work activities.

Responsibilities

• Determine eligibility for public assistance programs and services.
• Coach and provide policy clarification to Benefit I & II Programs Specialist.
• Assist with processing applications and collecting data from customers and electronic sources.
• Identify suspected fraud and prepare summaries of facts for fraud/overpayments.
• Represent agency in hearings and court appeals as required.

Skills

Public benefits knowledge

Policy interpretation

Staff supervision

Case management

Fraud detection

Education

Bachelor's degree in sociology, human services or a related field

Tools

VaMCS

SPIDeR

VAMMIS

Job description

L-740-Portsmouth Dept Of Social Services in Portsmouth, VA seeks an experienced supervisor to oversee eligibility determinations for public assistance and related services. You will coach Benefit I & II Specialists, review cases, and ensure adherence to program policies and procedures while handling complex cases.

The role involves processing applications, gathering data, maintaining electronic files, and assisting with staff development and hearings.