Benefit Programs Specialist I: Eligibility & Impact

City-of-Portsmouth,-Nh; Portsmouth (VA); On-site; USD 34,000 - 52,000; Full time

Job summary

The City of Portsmouth, NH, seeks a Benefits Eligibility Specialist to determine initial and ongoing eligibility for public assistance programs. You will interview applicants, collect data, and maintain electronic case files while coordinating with supervisors and other agencies.

You will verify information, assess employability, resolve customer concerns, and participate in mandatory trainings and hearings as required.

Qualifications

• Knowledge of public administration concepts and program rules.
• Ability to communicate effectively in oral and written form.
• Ability to establish and maintain effective working relationships.

Responsibilities

• Interviews individuals to determine eligibility for benefits and programs.
• Processes applications by collecting and analyzing data from customers.
• Maintains electronic case files and reports on status.
• Identifies suspected fraud and assists in hearings and appeals.
• Attends trainings and represents the agency on committees as needed.

Skills

Interpersonal communications

Analytical judgment

Reporting and documentation

Education

High School Diploma or equivalent

1 year case management or documentation review experience

Job description

The City of Portsmouth, NH, seeks a Benefits Eligibility Specialist to determine initial and ongoing eligibility for public assistance programs. You will interview applicants, collect data, and maintain electronic case files while coordinating with supervisors and other agencies.

You will verify information, assess employability, resolve customer concerns, and participate in mandatory trainings and hearings as required.