Senior Banking Support & QA Specialist - Remote (Part-Time)

aitrainer; Michigan; On-site; USD 30,000 - 60,000; Part time

Job summary

Aitrainer is seeking a Senior Customer Service Representative (Banking) for a part-time freelance role in Michigan. This remote position is ideal for experienced retail banking professionals interested in project-based opportunities where they will engage in tasks such as designing queries that verify bank fee accuracy and creating test cases for auto-pay scenarios.

The role requires 3+ years of experience in customer service, an understanding of banking regulations, and strong written English skills. Successful candidates can earn up to $60 per hour based on their contributions.

Qualifications

• 3+ years of front-line or supervisory experience in a U.S. bank or credit union.
• Strong understanding of bank fee schedules.
• Experience in call-center training or conversation design is beneficial.

Responsibilities

• Design fee inquiry scenarios to verify bank fee schedules.
• Write statement clarification test cases.
• Create autopay setup scenarios with deliberate traps.
• Develop beneficiary update scenarios for complex changes.

Skills

Retail banking customer service experience

Ability to read bank fee schedules

Routing judgment

Familiarity with Regulation E timing

Experience with retention offers

Tone calibration skills between voice and chat

QA analyst background

Strong written English (C1+)

Education

Degree in Business, Finance, or Communications

Job description

Aitrainer is seeking a Senior Customer Service Representative (Banking) for a part-time freelance role in Michigan. This remote position is ideal for experienced retail banking professionals interested in project-based opportunities where they will engage in tasks such as designing queries that verify bank fee accuracy and creating test cases for auto-pay scenarios.

The role requires 3+ years of experience in customer service, an understanding of banking regulations, and strong written English skills. Successful candidates can earn up to $60 per hour based on their contributions.