Remote Banking Specialist - Part-Time AI Testing

aitrainer; New York (NY); On-site; USD 55,104 - 82,656; Part time

Job summary

aitrainer is looking for a Senior Customer Service Representative (Banking) to join a part-time, remote opportunity in New York. The successful candidate will design banking scenarios and evaluate customer interactions while providing assistance for various project-based tasks.

Applicants should have a strong banking background, experience in customer service, and solid English language skills. Compensation can reach up to $60 per hour based on contribution levels during the project phases.

Qualifications

• 3+ years of front-line or supervisory experience in a U.S. bank or credit union.
• Ability to identify applicable fees without assistance.
• Experience as QA analyst, call-center trainer, or conversation designer is a strong plus.

Responsibilities

• Design and evaluate various banking scenarios.
• Write test cases for fee inquiries and fraud claims.
• Grade responses for factual accuracy and tone.

Skills

Retail-banking customer service experience

Ability to read bank fee schedules

Routing judgment

Familiarity with Regulation E timing

Experience with retention-offer eligibility

Strong written English

Education

Degree in Business, Finance, Communications, or related field

Job description

aitrainer is looking for a Senior Customer Service Representative (Banking) to join a part-time, remote opportunity in New York. The successful candidate will design banking scenarios and evaluate customer interactions while providing assistance for various project-based tasks.

Applicants should have a strong banking background, experience in customer service, and solid English language skills. Compensation can reach up to $60 per hour based on contribution levels during the project phases.