Banking Customer Service Specialist - Project-Based Testing

Mindrift; United States; Remote; USD 68,880 - 96,432; Part time

Job summary

Mindrift connects experienced retail banking professionals with project-based opportunities focused on evaluating and improving AI systems. Contributors will work on diverse tasks, including scenario design for fee inquiries and fraud claims evaluation.

The role is part-time and offers potential earnings of up to $60 per hour. No specific degree is required, but a history of relevant experience is crucial. Strong written English skills and familiarity with banking regulations are advantageous.

Qualifications

• No specific degree required; experience in retail banking preferred.
• Ability to identify applicable fees for transactions without assistance.
• Experience with retention-offer eligibility verification.

Responsibilities

• Design scenarios to evaluate bank fees and fraudulent claims.
• Create realistic autopay setup scenarios with deliberate traps.
• Author account closure scenarios and test customer interaction.

Skills

3+ years of front-line or supervisory experience

Routing judgment

Awareness of ERISA spousal-consent requirements

Ability to read a bank fee schedule

Strong written English (C1+)

Familiarity with Regulation E timing windows

Job description

Mindrift connects experienced retail banking professionals with project-based opportunities focused on evaluating and improving AI systems. Contributors will work on diverse tasks, including scenario design for fee inquiries and fraud claims evaluation.

The role is part-time and offers potential earnings of up to $60 per hour. No specific degree is required, but a history of relevant experience is crucial. Strong written English skills and familiarity with banking regulations are advantageous.