Senior Banking Sales & Service Specialist

First Citizens Bank; Greenville (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

First Citizens Bank in Greenville, NC is seeking a Senior Sales & Service Representative to support branch sales and service delivery. You will help grow banking relationships through proactive outreach and timely handling of deposit accounts, payment solutions and digital access products.

The role emphasizes building rapport with customers, executing a structured sales process, and collaborating with cross-functional teams to deliver excellent service while complying with bank policies.

Qualifications

• High School Diploma or GED and 1 year experience in Sales or customer service
• Bachelor's Degree preferred
• Experience in telephone sales preferred

Responsibilities

• Achieve individual and/or team financial, production and relationship results relative to metrics and goals
• Engage with customers, prospects and referral sources through proactive outreach
• Represent the Bank in the community by attending and participating in civic events to generate business
• Initiate conversations to uncover sales or referral opportunities and provide relevant financial guidance

Skills

Structured sales process

Financial literacy

Retail banking products

Builds productive relationships

Customer relations

Customer service skills

Education

High School Diploma or GED

Bachelor's Degree

Job description

First Citizens Bank in Greenville, NC is seeking a Senior Sales & Service Representative to support branch sales and service delivery. You will help grow banking relationships through proactive outreach and timely handling of deposit accounts, payment solutions and digital access products.

The role emphasizes building rapport with customers, executing a structured sales process, and collaborating with cross-functional teams to deliver excellent service while complying with bank policies.