Senior Banking Sales & Service Specialist

First Citizens Bank; Cayce (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

First Citizens Bank is seeking a Senior Sales & Service Representative to support sales and service delivery in the branch. You will build and expand banking relationships through proactive customer outreach and handling deposits, payments and digital access products, while addressing customer needs in both sales and transactions.

The role emphasizes delivering friendly service, meeting metrics, and collaborating with bank partners to identify referral opportunities.

Qualifications

• High school diploma or GED with 1 year sales or customer service experience
• 6 months customer support experience at First Citizens Bank or participation in a First Citizens career development program
• Preferred: Bachelor's degree

Responsibilities

• Sales: achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned.
• Service Standards: foster collaborative partnerships that deliver value for customers, prospects and colleagues.
• Operations and Administration: comply with all regulations, bank policies, procedures and delegated authorities to manage risk and improve efficiency.

Skills

Structured sales process

Financial literacy

Retail banking products knowledge

Branch banking operations

Customer service

Education

High School Diploma or GED

Bachelor's Degree (preferred)

Job description

First Citizens Bank is seeking a Senior Sales & Service Representative to support sales and service delivery in the branch. You will build and expand banking relationships through proactive customer outreach and handling deposits, payments and digital access products, while addressing customer needs in both sales and transactions.

The role emphasizes delivering friendly service, meeting metrics, and collaborating with bank partners to identify referral opportunities.