Senior Banking Customer Care Specialist

Bank of America; Phoenix (AZ); On-site; USD 36,000 - 45,000; Full time

Job summary

Bank of America in the United States is seeking a customer service professional who advocates for clients, delivers empathetic and clear communication, and resolves complex issues. The role emphasizes listening, written and verbal skills, and the ability to document activity accurately.

It requires adaptability to shift needs and a client-first mindset. The position operates on a 1st shift, 40 hours per week, with a focus on delivering value to clients, teammates, and communities while

Qualifications

• Minimum education: high school diploma or equivalent.
• Strong customer focus and empathy in client interactions.
• Excellent communication and organizational skills.
• Ability to handle multiple software applications during processes.

Skills

Active Listening

Attention to Detail

Critical Thinking

Decision Making

Oral Communications

Recording/Organizing Information

Conflict Management

Problem Solving

Research

Written Communications

Customer Service Management

Customer and Client Focus

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in the United States is seeking a customer service professional who advocates for clients, delivers empathetic and clear communication, and resolves complex issues. The role emphasizes listening, written and verbal skills, and the ability to document activity accurately.

It requires adaptability to shift needs and a client-first mindset. The position operates on a 1st shift, 40 hours per week, with a focus on delivering value to clients, teammates, and communities while