Senior Bank Sales Coach & Training Leader

S&T Bank; Camp Hill (Cumberland County); On-site; USD 65,000 - 162,000; Full time

Job summary

S&T Bank is seeking a seasoned training and coaching leader to support branch colleagues across the bank footprint. The role focuses on mentoring, coaching, and designing training for BM, Banker, Universal Banker, and Teller to boost sales and customer satisfaction.

The position requires a four-year degree, 10+ years business experience with sales success, and SAFÉ Act certification. Travel to multiple branch locations is expected.

Qualifications

• Requires a four-year degree or equivalent in a business-related field such as finance, business administration or accounting.
• Ten plus years of general business experience required, five to ten years of specialized experience with proven sales success required.
• Successful completion of the retail training program required.
• S.A.F.E. Act certification required and maintained.

Responsibilities

• Develops proactive, strategic ideas through thought leadership to assist colleagues with meeting sales goals, uncovering customer needs and training to the sales playbook.
• Emphasis on conducting side by side coaching to retail branch colleagues across the bank footprint and provides detailed summary of coaching plans to leadership.
• Serves as the subject matter expert in supporting sales staff based on best practice sales techniques and defined sales process for retail branches.
• Proactively reaches out to the sales team to uncover inefficiencies in navigation through platforms and processes with attention to new colleagues.
• Partners with leadership to identify and analyze areas of sales opportunities for products and/or services in support of business goals.
• Regularly schedules sales training and workshops and/or skill build clinics focused on a variety of topics.
• Develops and maintains training materials related to sales initiatives including presentations, job aids, participant handouts, virtual class materials, and other resources.
• Ability to report and present learnings to management and identify efficiencies in field coaching.
• Ability to travel to retail branch offices around the bank footprint.
• Prepares newly hired branch colleagues for sales process by developing individual coaching plans.

Skills

Coaching

Training

Sales

Travel

Mentoring

Education

Four-year degree or equivalent in business-related field

Job description

S&T Bank is seeking a seasoned training and coaching leader to support branch colleagues across the bank footprint. The role focuses on mentoring, coaching, and designing training for BM, Banker, Universal Banker, and Teller to boost sales and customer satisfaction.

The position requires a four-year degree, 10+ years business experience with sales success, and SAFÉ Act certification. Travel to multiple branch locations is expected.