Senior Bank Sales Coach & Training Leader

S&T Bank; West Chester (Chester County); On-site; USD 65,000 - 162,000; Full time

Job summary

S&T Bank in West Chester, PA seeks a seasoned Branch Sales Training Manager to coach and train branch colleagues across the footprint. The role focuses on mentoring, coaching, training and analyzing sales performance to elevate customer satisfaction.

The candidate will design and deliver training materials, lead workshops, and collaborate with leadership to implement sales initiatives, with travel to branch offices required.

Qualifications

• Requires a four-year degree or equivalent in a business-related field such as finance, business administration or accounting.
• Ten plus years of general business experience required, five to ten years of specialized experience with proven sales success required.
• Successful completion of the retail training program required.

Responsibilities

• Develops proactive, strategic ideas through thought leadership to assist colleagues with meeting sales goals, uncovering customer needs and training to the sales playbook.
• Emphasis on conducting side by side coaching to retail branch colleagues across the bank footprint and provides detailed summary of coaching plans to leadership.
• Serves as the subject matter expert in supporting sales staff based on best practice sales techniques and defined sales process for retail branches.
• Proactively reaches out to the sales team to uncover inefficiencies in navigation through platforms and processes with special attention being paid to new colleagues and helping them become productive in a timely manner.
• Partners with leadership to identify and analyze areasof sales opportunities for products and/or services in support of business goals; monitors the overall effectiveness throughout the sales process.
• Regularly schedules sales training and workshops and/or skill build clinics focused on a variety of topics; products, services, sales process, sales conversations, customer experience, etc.
• Develops and maintains training materials related to sales initiatives including presentations, job aids, participant handouts, virtual class materials, and other resources.
• Ability to report and present to management learnings and efficiencies that can be gained by working directly with branch sales colleagues in the field.
• Ability to travel to retail branch offices around the bank footprint.
• Prepares newly hired branch colleagues for sales process by developing individual coaching plans.
• Maintains a good working relationship with bank employees in other departments. Demonstrates the ability to work independently. Highly motivated to work as a team player to contribute to the success of the department and organization.

Skills

Coaching & Training

Sales Coaching

Mentoring

Customer Service

Public Speaking

Education

Four-year degree in business/finance

Tools

S.A.F.E. Act certification

Job description

S&T Bank in West Chester, PA seeks a seasoned Branch Sales Training Manager to coach and train branch colleagues across the footprint. The role focuses on mentoring, coaching, training and analyzing sales performance to elevate customer satisfaction.

The candidate will design and deliver training materials, lead workshops, and collaborate with leadership to implement sales initiatives, with travel to branch offices required.