Amazon Connect Developer

Global CI (Global Commerce & Information, Inc.); Milford Mill (MD); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan matching

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Global CI is seeking an experienced AWS Connect Developer to design and implement AWS Connect processes and configurations. The role requires developing enterprise solutions, collaborating with stakeholders, and enhancing existing operations within a ServiceNow environment.

On-site in Woodlawn, MD, 5 days a week, with a strong emphasis on AWS cloud, IVR, ACD, and routing capabilities. Bachelor's degree and 7+ years in enterprise environments are required.

Qualifications

• Bachelor's degree in a related field is required.
• 7 years of experience with large enterprise frameworks and 7 years on AWS Cloud.
• 3 years of hands-on experience with Amazon Connect.
• 3 years of development experience with Node.js, Python or Java.
• 3 years designing call routing and messaging.
• Excellent interpersonal and communication skills.

Responsibilities

• Design, develop and implement AWS Connect processes and configurations.
• Provide recommendations for enhancements and updates to existing operations.
• Support and enhance existing processes based on new requirements.
• Facilitate requirements gathering and document requirements.
• Design and develop solutions within the ServiceNow environment.
• Perform other duties as assigned.

Skills

AWS Connect

AWS Cloud

Node.js

Python

Java

Call routing

Public trust clearance

Communication skills

Education

Bachelor's Degree in Computer Science, Mathematics, Engineering, or related field

Tools

ServiceNow

AWS Lambda

Lex

Kinesis

DynamoDB

VPC

AppSync

Job description

Your Success is Our Success. Global CI is an award-winning 30-year IT Services company founded on the principles of providing high-quality, value-added technology consulting services. Our vision is to create a better future by improving the lives of the people we serve through emerging technologies. Join us and together we will advance the future of technology services.

Global CI offers competitive compensation and non-salary benefits to all eligible employees.

Key Required Skills

The successful candidate will have fluency in AWS Connect design and development principles and work with stakeholders to develop enterprise business solutions that leverages industry processes and best practices.

Position Description

• Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes
• Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications
• Support and enhance existing processes based on new requirements or upgrades
• Facilitate requirements gathering, review and document requirements
• Design and develop solutions within the ServiceNow environment
• All other duties as assigned or directed

Basic Qualifications

• Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field
• 7 years of experience working with large enterprise framework
• 7 years of hands‑on experience working with AWS Cloud platform
• 3 years of hands‑on experience working with Amazon Connect
• 3 years of experience using Node.js, Python or Java for development
• 3 years of experience in designing call routing & messaging
• Excellent interpersonal and communication skills

(Required Skills)

Selected candidate must be able to obtain and maintain a public trust clearance

Selected candidate must be willing to work on‑site in Woodlawn, MD 5 days a week

Master's and 10+ years of experience, Bachelor's and 12+ years of experience or 18+ years in lieu of a degree

These Skills Will Help You Succeed In This Position

• Solid AWS Cloud and AWS Connect Developer experience
• Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat
• Experience with process flow documentation creation.
• Experience with Lambda, Lex Conversational, Bots/NLP, Kinesis Streams, Glue, VPC, SMS (Simple Notification Service), AppSync, EventBridge, Kinesis Firehouse, DynamoDB Streams, Service Catalog, Kinesis Data Analytics
• Strong verbal and written communication skills.

(Desired Skills)

• Showcase your knowledge of modern development through the following experience or skills:
• Adept at working independently, but also in a team environment
• Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment
• Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems
• Prior Federal government experience
• Self-starter, highly motivated individual who adapts to a dynamic work environment
• Strong attention to detail with an ability to operate effectively across multiple priorities

Benefits Include

• Comprehensive medical, dental, vision, life, and short & long-term disability insurance + health savings account
• Matching 401k retirement plan + IRA's and Roth IRA's
• Generous paid time off and paid holidays
• Employee recruitment/referral bonus
• Paid community service hours
• Tuition reimbursement
• Employee discounts

At Global Commerce & Information, Inc. we celebrate, support, and are committed to creating a diverse and inclusive environment. We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.

Global Commerce & Information, Inc maintains a drug-free workplace.